Ashiq Ali

Calm and reliable IT support professional with over 10 years of experience in high-volume communication environments, adept at troubleshooting complex issues and managing multi-line systems. Expertise in emergency coordination ensures swift resolution of critical situations while maintaining operational continuity. Recognized for delivering clear and empathetic service, consistently providing effective responses under pressure and fostering positive relationships with clients and colleagues. Committed to enhancing user experiences through proactive problem-solving and a customer-centric approach.

• Supervised team of 12 staff members.
• Collaborated with team of 3 in the development of instantbond.com.
• Achieved updating active directory smtp accounts in under 1 minute through effectively helping with writing a c++ script.

• Conflict Resolution and Customer Service experience
• High emotional intelligence and cultural awareness when engaging with diverse groups
• Willing and available to work rotating shifts in a 24/7 environment