Energetic, friendly sales associate with 9+ years of retail experience.
Extensive product knowledge and technically proficient with modern
point-of-sale systems. Maintained 99% positive customer feedback score.
Nigerian Professional Sales Association (NPSA) Certified. Seeking to leverage
proven merchandising, upselling and customer services skills with a broaden
knowledge of stock keeping and system operation with a proven high managerial skill. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Service Advisor position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Truthleads Computer Stores
06.2018 - 08.2024
Helped customers complete purchases, locate items, and join reward programs.
Greeted customers and helped with product questions, selections, and purchases.
Managed efficient cash register operations.
Monitored customers for signs of security concerns and escalated issues to management.
Prioritized helping customers over completing other routine tasks in store.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Developed strong rapport with customers and created positive impression of business.
Created inviting environment for customers by maintaining store organization and cleanliness.
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.
Used in-store system to locate inventory and place special orders for customers.
Managed approximately 30 incoming calls, emails and faxes per day from customers.
Built customer loyalty and retention by delivering excellent shopping experiences.
Answered questions about store policies and addressed customer concerns.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Recommended complementary purchases to customers, increasing revenue.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Administrative Assistant
Dsam Multipurpose Agency
03.2016 - 06.2018
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders.
Performed research to collect and record industry data.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Volunteered to help with special projects of varying degrees of complexity.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Established administrative work procedures to track staff's daily tasks.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Assisted coworkers and staff members with special tasks on daily basis.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Liaised between clients and vendors and maintained effective lines of communication.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Transcribed and organized information to assist in preparing speeches and presentations.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managed filing system, entered data and completed other clerical tasks.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
High School Diploma -
Calvary Secondary School
Nigeria
06.2014
Skills
- Excellent communication
Interpersonal skills
- Strong organizational
Multitasking abilities
- Proficiency in computer software systems, including MS Office and dealership management systems
CENTRE MANAGER at AYUSH COMPUTER AUTHORIZED BY RABINDRANATH TAGORE JATIO YUVA COMPUTER CENTRE.CENTRE MANAGER at AYUSH COMPUTER AUTHORIZED BY RABINDRANATH TAGORE JATIO YUVA COMPUTER CENTRE.
Personal Shopper at Refah, HYPER-STAR, Etka, large shoe stores, large home appliance storesPersonal Shopper at Refah, HYPER-STAR, Etka, large shoe stores, large home appliance stores