ASHINI SIVAKUMAR
Summary
Experienced professional in correctional facility management known for maintaining high standards and achieving exceptional results. Adept at enforcing regulations and ensuring order within facilities, with a proven track record of success. Recognized for collaborative spirit and adaptability, possessing strong skills in conflict resolution and surveillance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Correctional Officer
Garda
01.2023 - Current
- Escorted prisoners within the facility, including courtrooms, medical offices, and recreational areas
- Supervised visits from family members and legal representatives to ensure adherence to all visitation rules
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Security Guard
Paragon
01.2021 - 01.2023
- Investigated and handled residents' complaints and completed occurrence reports accordingly
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Monitored CCTV cameras and alarm systems for security breaches.
- Enhanced security perimeter integrity by conducting regular patrols of property.
Collections
Capital One
01.2018 - 01.2021
- Handled customer inquiries, complaints, billing questions, and fraud claims
- Conducted thorough research on debtor backgrounds, enabling more strategic approaches towards collections efforts.
- Assisted in accounts receivable, cash receipts and collections and daily deposits.
- Enhanced cash flow management through diligent accounts receivable monitoring and timely collections efforts
- Maintained meticulous records of all collections activities, ensuring transparency and accountability in customer communications.
Customer Service Representative
One Contact Inc.
01.2016 - 01.2018
- Answered general inquiries regarding licensing information
- Processed credit card payments using Desjardins
- Assisted customers and driving instructors with booking and canceling of license testing
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Collections
Gatestone
01.2015 - 01.2016
- Attended to inbound and outbound calls regarding clients' billing inquiries and general questions
- Performed skip trace searches to locate recent client information as well as exceeded daily targets
- Preparation of daily deposits (EFTs and Cheques) and application of payments to customer accounts
- Work with the fraud department to ensure controls are in place to mitigate risks
Administrative Assistant
Care Centre Rehabilitation Centre
01.2011 - 01.2014
- Performed filing, data management, drafting and editing, and other office administrative duties
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Input client details, scheduled appointments, and sent forms to insurance companies using Antibex Universal Office
- Processed billing through insurance companies via online and fax as well as directly to clients
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Security Guard Training - Basic Security Duties and Procedures, Knowledge of Use of Force; Trespass to Property Act, Criminal Code of Canada; Daily Shift and Occurrence Report Writing
Gateway Training Centre
01.2020
Ontario Secondary School Diploma -
Scarborough Centre For Alternative Studies
01.2020
Skills
- Customer Service
- Call Center Service Operations
- Data Entry
- Records Management
- Investigating Complex Client Matters
- MS Word
- Excel
- Outlook
- Multiline Phone Use
- Troubleshooting Technical Issues
- Complaint Handling
- Dispute Resolution
Certification
- Emergency First Aid with CPR – B
- OHS Certification
- WHIMS Certification
- Smart Serve
- Certificate in Soft Skills Solutions
- Certified Security Guard of the Ministry of Ontario
References
Available upon request
Areas of Professional Expertise
- Customer Service
- Call Center Service Operations
- Data Entry / Records Management
- Investigating Complex Client Matters
- MS Word, Excel, and Outlook
- Multiline Phone Use
- Proficient in Tamil & English
- Troubleshooting Technical Issues
- Complaint Handling/Dispute Resolution
Timeline
Correctional Officer
Garda
01.2023 - Current
Security Guard
Paragon
01.2021 - 01.2023
Collections
Capital One
01.2018 - 01.2021
Customer Service Representative
One Contact Inc.
01.2016 - 01.2018
Collections
Gatestone
01.2015 - 01.2016
Administrative Assistant
Care Centre Rehabilitation Centre
01.2011 - 01.2014
Security Guard Training - Basic Security Duties and Procedures, Knowledge of Use of Force; Trespass to Property Act, Criminal Code of Canada; Daily Shift and Occurrence Report Writing
Gateway Training Centre
Ontario Secondary School Diploma -
Scarborough Centre For Alternative Studies
Similar Profiles
Carolyn TimmoneyCarolyn Timmoney
Pre-Boarding Screening Officer- Line Lead at GardaPre-Boarding Screening Officer- Line Lead at Garda
Francis Dallaire-LantinFrancis Dallaire-Lantin
Security Guard at GardaSecurity Guard at Garda
Don RisnerDon Risner
Security Supervisor at GardaSecurity Supervisor at Garda
ANDREW LUPERCIOANDREW LUPERCIO
Correctional Officer / Senior Correctional Officer (Sergeant) at Leavenworth Detention Center, Saguaro Correctional Center, & La Palma Correctional CenterCorrectional Officer / Senior Correctional Officer (Sergeant) at Leavenworth Detention Center, Saguaro Correctional Center, & La Palma Correctional Center
ANDREW CORTESEANDREW CORTESE
Correctional Officer- Arrowhead Correctional Facility at Colorado Department of CorrectionsCorrectional Officer- Arrowhead Correctional Facility at Colorado Department of Corrections