Ashina Rana
Waterloo,Ontario
Summary
Dedicated and customer-focused Technical Support / Customer Service Representative with experience in providing exceptional customer service. Strong problem-solving skills, technical expertise, and the ability to resolve issues efficiently. Passionate about delivering outstanding customer experiences and fostering long-term client relationships.
Overview
4
4
years of professional experience
Work History
Team Member & Back up Zone Leader
Listowel Technology Inc
Listowel, Ontario
02.2023 - 05.2024
- Assembled and inspected Honda automotive parts for defects and quality assurance.
- Ensured painted parts met company and client specifications.
- Assisted in coordinating tasks and supervising team operations as a backup zone leader.
- Maintained a safe and efficient work environment.
Business Development Executive
Rikhi Edu Tech
Chandigarh, India
08.2020 - 12.2021
- Generated and nurtured leads to increase customer acquisition.
- Engaged with clients to understand their needs and provide suitable solutions.
- Maintained and updated customer records in company databases.
Customer Service Representative
Teleperformance
Chandigarh, India
03.2020 - 07.2020
- Provided inbound customer support and resolved technical issues.
- Assisted customers with inquiries related to client products and services.
- Maintained accurate documentation of customer interactions.
Education
Post-Graduate Certificate - International Business
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None08-2024
Bachelor of Commerce - Commerce
Himachal Pradesh University
India08-2019
Skills
- Customer service and technical support experience
- Strong focus on building customer relationships
- Excellent problem-solving and troubleshooting skills
- Proficient in multi-tasking in fast-paced environments
- Strong computer navigation skills and PC knowledge
- Familiarity with iOS, MacOS, and other comparable technologies
- Ability to work evening or overnight schedules
- High-speed internet access and a distraction-free remote work environment
Timeline
Team Member & Back up Zone Leader
Listowel Technology Inc
02.2023 - 05.2024
Business Development Executive
Rikhi Edu Tech
08.2020 - 12.2021
Customer Service Representative
Teleperformance
03.2020 - 07.2020
Post-Graduate Certificate - International Business
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Commerce - Commerce
Himachal Pradesh University
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