Ashima Razdan
Montreal
Summary
Driven professional with a proven track record in a fast-paced, project-based environment seeking to transition to a new field. Strong project planning, stakeholder communication, and risk management skills make me an asset to any team. Committed to utilizing these capabilities to contribute in a dynamic and collaborative setting. Exceptional problem-solving abilities, willingness to learn, and excellent communication skills poised to drive team success and achieve positive results. Ready to take on new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Project Coordinator
Artitaliagroup
05.2024 - 12.2024
- Worked on the accounts as Macdonald's Canada, Walmart, UPS, Loi Loi etc.
- Monitored project progress, on software's as Smartsheet, Project Tracker
- Day to day order order entry and Inventory was done though VISUAL software.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
Project Coordinator - Design/Build
SAJO Inc.
03.2022 - 05.2024
- Supervised multiple projects from project start through delivery by prioritizing needs of the client.
- Examine the quotes, prepares cost summary on MS Excel and then reviewing the tenders by Sub Contractors
- Kept transparent communication between all stakeholders with regular follow ups on different phases
- Taken care of all documentations Purchase Orders, Submittals, RFI, Site Instructions, drawings and Invoices through PROCORE software.
- Assists Project Manager in preparing job schedule and at different stages of projects
- Working MS PowerPoint to create weekly reports for the Client and the Stakeholders
Customer Service Specialist
MVP Group Corp.
08.2020 - 04.2021
- Provided Excellent Post Sales support to customers and managed parts inventory along with Coordination with installers on a regular basis
- Managing and Catering the US clients and handling US team
- Worked on MS Excel, Salesforce, CRM to maintain customer record
- Understanding customer issues and proving them technical support on calls
- Demonstrated full expertise on service locations and product knowledge, enabling optimum service to customers
- Managed call flows, provide first call resolution, increased percentage of customer satisfaction by more than 95%
- Strived to understand the customer's situation and recognize the customer's needs while providing solutions
- Managed high call volume while maintaining a courteous and professional demeanor.
Customer Service Specialist
Millennium 1 Solutions (Rogers)
04.2020 - 08.2020
- Connected with customers from coast-to-coast
- Conducted outbound calls for customer retention
- Promoted and recommend the latest products and services to customers on inbound/outbound sales queues
- Managed call flows, provide first call resolution, and satisfied customer expectations
- Strived to understand the customer's situation and recognize the customer's needs while providing customized solutions
- Managed strategic business planning and day-to-day operations
Interior Designer-Residential & Kitchens
Livspace.com
10.2016 - 10.2019
- Fulfilled clients' requirements by discussing artistic preferences and ideas
- Developed interior design concepts and prepared interior systems and finishes on AutoCAD and Google Sketch Up
- Made regular site visits when necessary to assess and fulfill customer needs
- Assisted teams in making production drawings for Custom Made Furniture and Civil Work
- Ensured correct Interpretation of drawings, sketches, and work orders on-site facilitating workflow between concerned parties
- Planned and produced marketing materials, including catalogs, handbooks, and charts
- Managed strategic business planning and day-to-day operations
Interior Designer-Residential
Kataak.Com
02.2016 - 09.2016
- Developed interior design concepts and prepared drawings in Auto CAD with finishes for the website
- Handling 3D Team for getting the right designs and output in a specific time frame
Senior Interior Designer & Head of Operations
WDR Interiors
12.2014 - 01.2016
- Visited sites when necessary to assess and fulfill customer needs
- Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements
- Created professional presentations to creatively communicate design intent and direction
- Assisted clients successfully by choosing furnishings consistent with preferences and budget
- Developed interior design concepts and prepared interior systems and finishes
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
- Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to the client
Colour Consultant and Sales Team lead
Asian Paints
06.2013 - 12.2014
- Provided Colour Consultancy to Clients
- Presentation Given to Interior Designers and Students on Colour
- Color Psychology
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers
- Trained internal staff members on administrative processes, work instructions, and procedures to facilitate consistent and seamless company operations
Education
Bachelor of Science - Interior Design
Punjab Technical University
Delhi,IN04.2013
Skills
- Project Management
- Project closeout
- Preconstruction planning
- Materials procurement
- Project coordination
- Detail-oriented
- Team coordination
- Documentation management
- Labor management
- Project Tracker
- Design/Millwork
- Client Handling
- VISUAL
- Google Sketch Up
- AutoCAD
- PROCORE
- Salesforce
- CRM
Accomplishments
- Collaborated with team of 6 to make a format to understand the number and reason of Escalations happening on the Macdonald's Canada Account.
- Individually tracked all the Escalations on US side, by curating information of last 5 years on MS Excel and then working with the team to close out all the pending issues.
Activities
Colour Psychology Seminar, Representative- Interior Designer Department, 02/01/13
Languages
English
Native or Bilingual
French
Professional Working
Hindi
Native or Bilingual
Timeline
Project Coordinator
Artitaliagroup
05.2024 - 12.2024
Project Coordinator - Design/Build
SAJO Inc.
03.2022 - 05.2024
Customer Service Specialist
MVP Group Corp.
08.2020 - 04.2021
Customer Service Specialist
Millennium 1 Solutions (Rogers)
04.2020 - 08.2020
Interior Designer-Residential & Kitchens
Livspace.com
10.2016 - 10.2019
Interior Designer-Residential
Kataak.Com
02.2016 - 09.2016
Senior Interior Designer & Head of Operations
WDR Interiors
12.2014 - 01.2016
Colour Consultant and Sales Team lead
Asian Paints
06.2013 - 12.2014
Bachelor of Science - Interior Design
Punjab Technical University
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