Ashima Ashima
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Crew Member
Starbucks
05.2023 - 12.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Managed inventory and coordinated with suppliers to ensure timely deliveries, contributing to streamlined operations.
Customer Service Representative
ICICI Bank
10.2021 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided exceptional customer service by greeting and assisting customers with their financial needs, ensuring a positive and welcoming experience.
- Demonstrated excellent communication skills to address customer inquiries, resolve complaints, and provide information on banking services.
- Supported operational activities such as inventory management and filing, contributing to the efficient functioning of the branch.
Education
Post-Graduate Certificate - Business Analysis And Process Management
Sheridan College
Mississauga, ON08.2024
Post- Graduate Certificate - Big Data Analytics
Georgian College of Applied Arts And Technology
Barrie, ON12.2023
Master of Science - Physics
Thapar Institute of Engineering And Technology
India09.2021
Bachelor of Science -
Punjab University
Chandigarh, India07.2019
Skills
- Customer Engagement
- Teamwork and Collaboration
- Time Management
- Cash Handling
- Customer Relations
- Order Management
- Data Collection
- Consultative Sales
- Account updating
- Product Knowledge
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Report Generation
Timeline
Crew Member
Starbucks
05.2023 - 12.2023
Customer Service Representative
ICICI Bank
10.2021 - 03.2023
Post-Graduate Certificate - Business Analysis And Process Management
Sheridan College
Post- Graduate Certificate - Big Data Analytics
Georgian College of Applied Arts And Technology
Master of Science - Physics
Thapar Institute of Engineering And Technology
Bachelor of Science -
Punjab University
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