ASHIMA ARORA
Windsor,Canada
Summary
Accomplished leader with extensive experience in banking and hospitality, notably with YES Bank and ICC Immigration Inc. Expert in wealth management and audit compliance, demonstrating exceptional organizational skills and workflow optimization. Proven track record in enhancing profitability and customer satisfaction through strategic initiatives and digital banking solutions. Proficient in MS Office suite and banking software. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Manager
ICC Immigration Inc
06.2022 - Current
- Manage administrative tasks related to immigration processes
- Ensure efficient customer service and maintain reports for internal and external audits
- Stay updated on immigration legislation and IRCC requirements
- Oversee office supply inventory and vendor management
Office Manager
Hampton Inn
Brantford, Canada
11.2019 - 06.2022
- Managed administrative operations including budgeting, contracting, and project planning
- Assisted in preparation of operating budgets and maintained inventory controls
- Managed vendor relationships and tracked accounts receivable
- Developed and implemented office procedures to improve efficiency
Vice President, Cluster Service Business Leader
YES Bank
Punjab, India
01.2018 - 10.2019
- Managed and evaluated branch operations within the assigned cluster
- Developed and implemented promotional campaigns, emphasizing wealth management
- Conducted surprise audits and fraud control management
- Handled customer grievances and training initiatives
Cluster Service Business Leader
YES Bank
Punjab, India
01.2017 - 12.2017
- Focused on sales and business development, overseeing Loans & Advances for the cluster
- Monitored performance of sales teams, improving productivity and cross-selling efforts
- Coordinated system integration of banking software like Finacle and Flexcube
Branch Manager
YES Bank
Punjab, India
12.2013 - 12.2016
- Led business development, customer service, compliance, and risk management
- Enhanced branch profitability through effective sales strategies and customer service initiatives
- Managed digital banking and complaint management processes
Branch Manager
Kotak Mahindra Bank
Punjab, India
07.2010 - 12.2013
- Led the branch in sales, business development, and wealth management services
- Managed compliance and risk, ensuring profitability and customer satisfaction
Branch Manager
HDFC Bank
Punjab, India
02.2008 - 07.2010
- Oversaw business development, sales, and customer service operations
- Focused on risk management, profitability, and digital banking services
Branch Operations Manager
Bank of Punjab
06.2001 - 01.2008
- Managed cash, cheque clearing, forex transactions, and account opening processes
- Ensured compliance with KYC and AML guidelines
Education
Post Graduate Diploma - Ecommerce and Internet Application
01.2001
Bachelor of Commerce -
01.2000
Skills
- MS Visio
- MS Project
- MS Word
- MS PowerPoint
- MS Excel
- MS Outlook
- Windows 10
- Mac OS
- Retail Banking
- Audit & Compliance
- Wealth Management
- Loans & Advances
- Organizational skills
- Workflow optimization
Certification
- AMFI Certified
- NISM Certified
- CSM Certified
- CSPO Certified
- IRDA Certified
Languages
- English
- Hindi
- Punjabi
Timeline
Office Manager
ICC Immigration Inc
06.2022 - Current
Office Manager
Hampton Inn
11.2019 - 06.2022
Vice President, Cluster Service Business Leader
YES Bank
01.2018 - 10.2019
Cluster Service Business Leader
YES Bank
01.2017 - 12.2017
Branch Manager
YES Bank
12.2013 - 12.2016
Branch Manager
Kotak Mahindra Bank
07.2010 - 12.2013
Branch Manager
HDFC Bank
02.2008 - 07.2010
Branch Operations Manager
Bank of Punjab
06.2001 - 01.2008
Post Graduate Diploma - Ecommerce and Internet Application
Bachelor of Commerce -
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