Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ashima

Halifax

Summary

Accomplished Financial Service Representative with a proven track record at Easyfinancial Services, enhancing customer satisfaction through expert customer service and problem-solving. Skilled in financial analysis and strategic communication, I led teams to exceed sales targets. Specializes in driving efficiency and fostering teamwork, with a knack for leadership and critical thinking.Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Financial Service Representative

Easyfinancial Services
01.2022 - Current
  • Opening loan accounts for new customers and updating existing customer accounts.
  • Interview applicants for personal loans.
  • Promoting the sale of loan products and loan insurance.
  • Assisting clients by providing personal loans to address financial objectives such as bill payments or debt consolidation.
  • Completing loan applications and review documentation.
  • Researching and evaluating loan applicant's financial status , credit and ability to repay the loan based on their debt to income ratio.
  • Submitting credit and loan applications to verifications department for approval.
  • Rejecting applications within authorized limit, ensuring that credit standards of the institution are respected.
  • Providing alternative solutions to customers who are not approved.
  • Reviewing and updating credit and loan files.

Shift Manager

Burger King
06.2021 - 12.2021
  • Assisting general manager in recruitment , staff training, discipline , performance evaluation and supervision of work teams.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Ensuring that rules and policies were followed by the crew members (including maintaining freshness of the product and food quality).
  • Maintain and promote positive work environment amongst the store employees through communication and constructive feedback.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Guest Experience Leader

McDonald's
08.2021 - 08.2022
  • Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
  • Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Line Leader

Artisan
02.2020 - 07.2020
  • Supervised updating procedures for working documents such as shift reports and handovers.
  • Assessed processes and production lines for proper setup per instructions and procedures.
  • Maintained communication across key departments and senior leadership team for effective running of the business.
  • Tracked material orders and deliveries in accordance with company procedures.
  • Increased production efficiency by implementing lean manufacturing principles and streamlining processes.
  • Improved product quality with thorough inspections and adherence to established standards.

Education

BBA - Business

Seneca College of Applied Arts And Technology
North York, ON
04-2021

Skills

  • Financial Accounting
  • Financial decision making
  • Startegic Communication
  • Teamwork and collaboration
  • Critical thinking
  • Customer service and problem solving
  • Sales and marketing
  • Time management
  • Strategic communication
  • A/R collections
  • Financial Analysis
  • Leadership

Accomplishments

    FSR of the year- 2023

Certification

  • Remic Certified-mortgage agent/ mortgage broker - Aug, 2022

Timeline

Financial Service Representative

Easyfinancial Services
01.2022 - Current

Guest Experience Leader

McDonald's
08.2021 - 08.2022

Shift Manager

Burger King
06.2021 - 12.2021

Line Leader

Artisan
02.2020 - 07.2020

BBA - Business

Seneca College of Applied Arts And Technology

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