Ashim Poudel
Calgary,AB
Summary
Driven by a strong work ethic and a meticulous attention to detail, I have achieved notable success in both my academic and professional pursuits. Skillful prioritization, problem-solving aptitude, and seamless teamwork have been key factors in my accomplishments. I am now excited to leverage my expertise and skills in a growth-oriented company that values continuous development.
Overview
8
8
years of professional experience
Work History
Small Business Owner
Papa Nikolas Pizza
07.2024 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Designed promotional materials to increase brand awareness in local community.
IT Support Technician
Great River Financial Services
09.2022 - 10.2023
- Provided IT support for technical issues related to Microsoft's core business applications
- Offered technical services, support, and troubleshoot at network level encompassing WAN, LAN, Connectivity, Routers, Firewalls and Security
- Executed the implementation and support of remote access solutions including SaaS, Secure Cloud Networks, VPN
- Established effective communication with customers, ensuring they were continuously updated on incident progress and promptly notified of impending changes
- Maintained client hardware and software, ensuring optimal performance and reliability
- Kept abreast of industry developments by regularly reviewing IT publications and online materials to remain up to date with current and emerging technologies
- Thoroughly documented systems, conducting system reviews, and providing recommendations for enhancements and optimizations
Service Desk Analyst
EIT Solutions
04.2022 - 04.2023
- Company Overview: Australia
- Provide remote assistance to clients to identify and rectify networking issues and Laptops/Servers issues efficiently
- Patching and vulnerability fixing of Linux/Windows servers and operating systems
- Upgrade and update the system hardware and software to ensure system availability
- Securing IT infrastructure systems and ensuring that the documented business and technical requirements are met while adhering to industry best practice standards
- Maintain and submit solutions related to network issues to quickly rectify problems in future
- Perform Incident resolution, Problem Determination and Root Cause Analysis in accordance with Service Level Agreements
- Support client's Office 365 and SharePoint environments as necessary
- Monitor all customer inquiries and ensure appropriate resolution of same
- Administration of Windows Domain Controller and Linux based servers including DNS, DHCP, NTP, File Servers, Active Directory etc
- Installing, configuring, testing, maintaining, and administering new and upgraded networks, software database applications, servers, and workstations
- Troubleshoot, diagnose, and resolve hardware, software, and other network issues/problems
- Researching, planning, implementing, and managing multiple platform environments with different OS and their configurations
- Australia
Service Desk Analyst
Connect IT Specialists
07.2021 - 04.2022
- Company Overview: Australia
- Tracking and managing all received incidents and requests in a managed system
- Assisting users with software installations and Application deployments
- Monitoring and maintaining computer systems and network
- Preparation of new workstations into a managed IT environment, SOE, Joining domain
- Staff onboarding and offboarding
- Providing support using Active Directory, Exchange, Ms office, Ms Teams, and other applications
- IT Documentation
- Australia
Customer Service Supervisor
Manly Seaside
07.2016 - 12.2020
- Company Overview: Australia
- Managing team and handling customer queries as a team leader
- Providing excellent customer service
- Cash handling/POS Declaration (≈10-12k daily)
- Providing training to new team members and ensuring smooth business operation
- Attending customer complaints efficiently and providing reliable outcome to it while following company policies
- Managing and dispatching online orders
- Australia
Education
Bachelor of Information Technology -
Kent Institute Australia
Sydney03.2021
Skills
- Windows Server (2012-19) implementation and management
- Active Directory
- DNS
- DHCP
- Backup
- Router and switch configuration
- Cisco
- Meraki
- Windows OS
- MacOS
- Ticketing System
- ConnectWise
- Service Now
- Microsoft 365
- Teams
- SharePoint
- Citrix
- RDP
- TeamViewer
- Small business operations
- Planning and execution
- Business marketing
- Customer Service
- Entrepreneurial leadership
- Customer Relations
- Relationship Building
Languages
English
Full Professional
References
Available on request.
Attributes
- Effective communication skills
- Ability to multi-task and work under pressure developed during working as a supervisor on a fast-paced, busy retail store.
- Leadership skills developed through experience working as a team leader.
- Strong interest in a career in IT with a 'can-do' attitude.
- Able to handle confidential information appropriately.
- Well-presented and a good team player.
Timeline
Small Business Owner
Papa Nikolas Pizza
07.2024 - Current
IT Support Technician
Great River Financial Services
09.2022 - 10.2023
Service Desk Analyst
EIT Solutions
04.2022 - 04.2023
Service Desk Analyst
Connect IT Specialists
07.2021 - 04.2022
Customer Service Supervisor
Manly Seaside
07.2016 - 12.2020
Bachelor of Information Technology -
Kent Institute Australia