Ashim Panta
Mississauga,ON
Summary
Dynamic Dispatcher with proven expertise at Sirius Auto Company, excelling in customer service and decision-making. Enhanced service satisfaction through effective communication and active listening, while optimizing vehicle utilization. Demonstrated attention to detail in managing schedules and resolving inquiries, ensuring timely deliveries and exceptional support in high-pressure situations.
Overview
2
2
years of professional experience
Work History
Dispatcher
Sirius Auto Company
180 Trowers Rd Woodbridge ON L4L 8A6 Canada
03.2023 - Current
- Coordinated dispatch schedules to optimize vehicle utilization and reduce wait times.
- Managed inbound and outbound communications between drivers and clients efficiently.
- Utilized GPS tracking systems to monitor vehicle locations and ensure timely deliveries.
- Assisted in resolving customer inquiries and complaints, enhancing service satisfaction.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Provided customers with information on products and services.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Scheduled deliveries and pickups according to customer needs.
Education
High School -
New Capital College
NepalDiploma - Logistic And Supply Chain Management
CCBST
110-350 Rutherford Rd S Brampton ON L6W 4N6 CanadaSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional
Timeline
Dispatcher
Sirius Auto Company
03.2023 - Current
High School -
New Capital College
Diploma - Logistic And Supply Chain Management
CCBST