ASHIK MUHAMMED
Regina,SK
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service and sales. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
1
1
year of professional experience
Work History
Guest Service Team Leader
PILOT FLYING J
01.2023 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Developed strong relationships with guests, leading to increased loyalty and repeat business.
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Assigned daily job tasks and workloads to team members
Sales Agent
SASKTEL
04.2023 - 12.2023
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Door to door services, seeking existing and other internet,cable users to upgrade/change plans and providers to Sasktel.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
PARTS MANAGEMENT TECHNICIAN
SASKATCHEWAN POLYTECHNIC
Regina, SK12.2023
BBA - Business Administration Management
S N COLLEGE
KANNUR,KERALA12.2022
Skills
- Communication skills
- Smile-greet- thank
- Customer Needs Assessments
- Inventory Accuracy
- Accounting Records
- Guest Check-In
- Performance Goals
- Sales
- Leadership
- Marketing
- Overcoming Obstacles
- Operational Planning
- Staff Motivation
Timeline
Sales Agent
SASKTEL
04.2023 - 12.2023
Guest Service Team Leader
PILOT FLYING J
01.2023 - Current
PARTS MANAGEMENT TECHNICIAN
SASKATCHEWAN POLYTECHNIC
BBA - Business Administration Management
S N COLLEGE
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