Ashif Basheer
Doha,Qatar
Summary
Accomplished in Sales Marketing offering 7 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
10
10
years of professional experience
Work History
CRM Executive
Multi Tech Trading And Contracting
01.2015 - 05.2023
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Work closely with the brand all relevant channels in line with the main campaign messaging and optimized to drive campaign key performance indicators (customer sign-ups, repeat visits)
Administrative Assistant
Ambition Trading & Contracting
12.2014 - 12.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Arranged travel documents and accommodation.
Call Center Representative
Talabat Services
12.2013 - 12.2014
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Document Controller
Five Point Entertainment
11.2012 - 11.2013
- Carefully reviewed all documents and reports for completeness and accuracy.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Liaising with suppliers and contractors
- Liaising with staff in other departments, e.g., finance, HR
Education
Master Of Business Administration - Commerce
Master in Business Administration
Annamalai University 06.2015
B.com - Commerce
Garden City College
Bangalore 05.2013
Skills
- Communication
- Time management
- Cross-selling strategies
- Problem-solving abilities
Software skills
- TIP Tool, Net per sec, ASCOM Scanner
- NEMO Indoor, Outdoor 6.0/Analyzer.
- MOS, SCANNER
- MS OFFICE
- PDF Editor
Timeline
CRM Executive
Multi Tech Trading And Contracting
01.2015 - 05.2023
Administrative Assistant
Ambition Trading & Contracting
12.2014 - 12.2015
Call Center Representative
Talabat Services
12.2013 - 12.2014
Document Controller
Five Point Entertainment
11.2012 - 11.2013
Master Of Business Administration - Commerce
Master in Business Administration
B.com - Commerce
Garden City College
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