Ashi Chauhan

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating the company website and placing online orders, improving the overall user experience.

▪ Proficient in administrative tasks, organization, and time management in a fast-paced restaurant setting.

▪ Exceptional communication skills, connecting effectively with diverse customers in both verbal and written interactions.

▪ Masterful multitasking, ensuring timely service and resolving customer inquiries with a calm and courteous approach.

• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
• Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
• Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
• Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
• Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.

• Under the guidance of the team lead, negotiated contracts successfully, securing favorable terms for both the company and clients
• Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
• Facilitated effective communication between clients and internal departments, leading to improved working relationships.
• Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
• Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.

▪ Welcomed and helped new international and exchange students in their adjustment, and orientation.

▪ Acted as a guide, resource person and peer support to a group of 6 - 8 international students.

▪ Organized regular monthly activities with my peers on an individual basis and as a group.

▪ Facilitated access to programs, services, and resources by providing international peers with information on campus and city resources, services etc.