Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Personal Information
ADDITIONAL INFORMATION
Generic

Ashfaque Puthawala

Timmins,ON

Summary

  • MBA in Marketing & Postgraduate Certificate in Information Systems (Business Analysis).
  • 7 years of experience in Sales, Marketing, and Customer Service across industrial sectors.
  • 2 years in Canadian Customer Service at Maglicious: Delivered outstanding support, enhancing customer satisfaction and loyalty.
  • 3 years in Sales & Marketing: Drove revenue growth through strategic initiatives and strong client relationships.
  • 2 years as a Quality Control Supervisor: Led valve testing, ensuring top product quality and compliance
  • Skilled at blending technical product knowledge with customer engagement to drive results.
  • Adept at using data insights and cross-functional collaboration to improve business performance

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Maglicious
01.2025 - 07.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Helped store management meet standards of service and quality in daily operations.

Customer Service Cashier

Maglicious
04.2023 - 12.2024
  • Handled 150+ daily transactions with 100% balancing accuracy across cash, debit, and credit payments.
  • Reduced cash discrepancies by 15% through careful reconciliation and error prevention.
  • Increased sales by 10% by maintaining a clean, well-organized store and creating attractive product displays.
  • Ensured a safe and welcoming environment for both staff and customers, reducing incidents by 20%.

Sales Executive

M A Enterprise
06.2020 - 03.2023
  • Engaged directly with clients to understand needs, improving customer satisfaction by 12%.
  • Supported sales efforts through tailored business cases and presentations, helping retain 5% more clients.
  • Built long-term client relationships, improving retention and repeat business by 8–10%.
  • Used Excel, Oracle, and Power BI to analyze client processes, improving efficiency by 10–15%.
  • Partnered with cross-functional teams to deliver solutions and strengthen client trust.

Plant Supervisor

Prime Industrial Valves Mfg
06.2018 - 03.2020
  • Supervised a team of 30+ employees, achieving 95% on-time production output.
  • Improved team productivity by 15% and reduced errors by 20% through training and coaching.
  • Cut equipment downtime by 25% with proactive maintenance and timely repairs.
  • Reduced workplace incidents by 30% by leading safety meetings and enforcing compliance.
  • Optimized resource allocation, lowering operational costs by 10% while boosting efficiency.

Education

Post Graduate Certificate - Information Systems Business Analysis

Northern College of Applied Arts And Technology
08-2024

MBA - Business Administration And Management

Gujarat Technological University
05-2018

Skills

  • Relationship Building
  • Advice-Based Solutions
  • Communication
  • Customer service
  • Problem-Solving
  • Digital Tools: SQL, Power BI, Tableau, MS Excel (Advanced), Oracle, MS Office Suite
  • Business Tools: SWOT, PESTEL, Financial Modeling, Business Planning, Process Optimization

Accomplishments

  • Employee of the year at Maglicious (2023): Recognized for outstanding customer service, resolving complex customer issues, and consistently exceeding performance targets.
  • Sales Excellence Award at MA Enterprises (2021): Awarded for exceeding sales targets by 30%, securing major accounts, and driving revenue growth in a competitive market.
  • Operational Efficiency Award at Prime Industrial Valves (2019)Played a key role in a cross-functional team that optimized plant operations, resulting in a 25% improvement in manufacturing efficiency.

Languages

English
Full Professional

Certification

  • Food Handling Certificate
  • First Aid & Cpr
  • WHMIS Certification

Timeline

Shift Supervisor

Maglicious
01.2025 - 07.2025

Customer Service Cashier

Maglicious
04.2023 - 12.2024

Sales Executive

M A Enterprise
06.2020 - 03.2023

Plant Supervisor

Prime Industrial Valves Mfg
06.2018 - 03.2020

MBA - Business Administration And Management

Gujarat Technological University

Post Graduate Certificate - Information Systems Business Analysis

Northern College of Applied Arts And Technology

Personal Information

ADDITIONAL INFORMATION

  • Work Authorization: Full-time Work Permit Holder (Canada)










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Ashfaque Puthawala