Dynamic operations leader with a proven track record at Cogir Retirement Living, enhancing team productivity through effective training and mentoring. Skilled in inventory control and problem-solving, I foster a collaborative environment that boosts employee motivation and customer satisfaction. Committed to continuous improvement and achieving organizational goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Supervisor
Cogir Retirement Living
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Maintained high safety standards to ensure secure workplace for all employees and visitors.
Store Manager
Western Hut Pizzeria
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Approved regular payroll submissions for employees.
Group Purchasing Procurement and Logistics- Dubai
Mohammed Omer Bin Haider Group Dubai-United Arab E
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Learned and adapted quickly to new technology and software applications.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Operations Head
GSS International Dubai
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Facilitated smooth collaboration between departments through clear communication channels.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Developed and implemented strategies to maximize customer satisfaction.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Increased profit by streamlining operations.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Front Desk Cum Administrator
The Oxford School Dubai
Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Maintained personnel records and updated internal databases to support document management.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
Sales Associate
TruGreen Lawn Care
02.2025 - Current
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Supervisor
Wendy's Restaurant
02.2023 - 12.2024
Manager Purchasing Procurement and Logistics
IFA Hotels and Resorts Group Dubai
01.2013 - 03.2019
Education
Bachelor Of Arts - English Language And Literature
Karachi University
Karachi-Pakistan
08.1981
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Employee motivation
Decision-making
Complex Problem-solving
Inventory control
Staff development
Operations management
Coaching and mentoring
Department organization
Effective communication
Excellent communication
Professionalism
Continuous improvement
Problem-solving abilities
Teamwork
Team leadership
Languages
English
Full Professional
Urdu
Full Professional
Certification
Food handling certificate,
Smart serve certificate,
Canadian Driving license G
Timeline
Sales Associate
TruGreen Lawn Care
02.2025 - Current
Supervisor
Wendy's Restaurant
02.2023 - 12.2024
Manager Purchasing Procurement and Logistics
IFA Hotels and Resorts Group Dubai
01.2013 - 03.2019
Supervisor
Cogir Retirement Living
Store Manager
Western Hut Pizzeria
Group Purchasing Procurement and Logistics- Dubai
Mohammed Omer Bin Haider Group Dubai-United Arab E
Operations Head
GSS International Dubai
Front Desk Cum Administrator
The Oxford School Dubai
Bachelor Of Arts - English Language And Literature
Karachi University
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