Friendly and empathetic with usefulcommunication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Hi, I’m
Ashely Xia
Mississauga,Canada
Summary
Overview
1
year of professional experience
Work History
LY Media
Content Creator (part-time)
08.2024 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving the consumer requirements
- Cooperative with the upper colleagues, and provide solutions and suggestions within popular topics.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Pay attention to the network dynamics and explosive content at any time, and do a full market research on each type of account
- Be able to avoid the prohibited content of the social platform, comply with the order of the platform, and regularly review the problems existing in the last account, even if modified
- When the problems of data statics I can not address, I will concern the manager for resolving the problem in case big issue happen.
- Applied current editing and photography tools to tell great stories.
RDD International Freight
Freight Assistant
08.2024 - 10.2024
Job overview
- Collaborated within a team to strategize and ensure each data entry and invoice data are correct
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- When guests calling for checking the freight status and vessels related questions, I reply with friendliness and professionalism, and provide useful information for helping them solve problems.
- Providing transferring calls, or relaying messages to appropriate personnel.
- Worked closely with management to provide effective assistance for collecting previous PNL CLOSED sea and ocean document.
- Assisted accountant insert debit/credit and invoice and check twice for ensuring the accurate and correct data
Hi Tea
Consumer Service Representative
06.2024 - 09.2024
Job overview
- Enhanced customer satisfaction by suggesting and recommend the foods‘ flavour which choice more suitable for them
- Contacted and helped find solutions for customers with overdue payments at Computer Bar account
- Built lasting relationships with clients, customers and other team members based on trust and reliability.
- Maintained detailed records of customer interactions, ensuring efficient follow-up on pending issues, and reporting and predicting problem potentially.
Suzhou Matro Shopping Center
Marketing Assistant
08.2023 - 04.2024
Job overview
- Created engaging advertising posters and banner materials for display on the company's media platforms, showcasing visually appealing designs to attract and inform the target audience
- Managed document writing responsibilities, ensuring clarity and professionalism in all written communications related to advertising campaigns and project initiatives
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
University of TorontoMississauga, ON
University of Toronto from Communication, Culture, Information and Technology (CCIT), Sociology, Visual Culture
06.2023
University Overview
Skills
- Digital marketing
- Customer service
- Active listening
- Content creation
- Collaborative project environments
- Critical thinking
- Microsoft Applications
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Client relations
- Scheduling
- Documentation
- Customer relationship management (CRM)
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Freight Assistant
RDD International Freight
08.2024 - 10.2024
Content Creator (part-time)
LY Media
08.2024 - Current
Consumer Service Representative
Hi Tea
06.2024 - 09.2024
Marketing Assistant
Suzhou Matro Shopping Center
08.2023 - 04.2024
University of Toronto
University of Toronto from Communication, Culture, Information and Technology (CCIT), Sociology, Visual Culture
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