ASHELY SODOMA
Summary
Salon management professional with proven track record in elevating client experiences and operational efficiency. Known for fostering team collaboration and adapting to industry changes seamlessly. Expertise includes staff development, inventory control, and customer service excellence.
Overview
12
12
years of professional experience
Work History
Salon Manager & Hair Stylist
Loves In The Hair
04.2017 - Current
- Recruit, hire, train, and supervise salon staff, including stylists, estheticians, receptionists, and other team members
- Ensure a high standard of customer service by addressing client needs, complaints, and ensuring client satisfaction
- To deliver services to clients ensuring high levels of customer service are delivered and maintained
Hair Stylist
Chairacters Hair & Makeup
07.2014 - 04.2017
- Build and maintain strong relationships with clients to encourage repeat visits and referrals
- Work closely with other stylists and salon staff to ensure smooth salon operations
- Upsell hair care and other salon products
Spa Coordinator
Dspa
09.2015 - 01.2017
- Assist guests with their spa service bookings, answer inquiries about services, packages, and promotions
- Open and close the spa at the appropriate time
Receptionist
Donato Hair Academy
02.2013 - 06.2014
- Greet and welcome guests upon arrival, offering a warm and professional first impressions
- Answer phone calls, emails, and in-person inquiries about salon services, availability, and pricing
Education
Diploma -
Donato Academy of Hairstyling And Aesthetics
06-2014
Certification - Spa Management
Humber College
05-2014
Diploma -
St. Augustine Secondary School
06-2013
Skills
- Client relationship management
- Effective issue resolution
- Data-driven decision making
- Documentation oversight
Timeline
Salon Manager & Hair Stylist
Loves In The Hair
04.2017 - Current
Spa Coordinator
Dspa
09.2015 - 01.2017
Hair Stylist
Chairacters Hair & Makeup
07.2014 - 04.2017
Receptionist
Donato Hair Academy
02.2013 - 06.2014
Diploma -
Donato Academy of Hairstyling And Aesthetics
Certification - Spa Management
Humber College
Diploma -
St. Augustine Secondary School
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