Ashely Simmons
Tweed,ON
Summary
Friendly Cashier offering more than 20 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.
Overview
22
22
years of professional experience
Work History
CSR/ WAITRESS/ COOK
Kingston Husky Travel Center
Kingston, ON
09.2020 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Operated POS systems to cash out customer checks and complete order transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Completed credit payments via card processing systems.
- Cultivated warm relationships with regular customers.
- Led shifts while preparing food items and executing requests based on required specifications.
Gas Station Clerk
Northbrook Gas & Variety ( Petro Canada)
03.2010 - 03.2020
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
Gas Station Attendant
Kaladar General Store ( Shell Station)
12.2004 - 10.2009
- Maintained inventory of all saleable items.
- Collected gas and amenity payments based on customer orders.
- Pumped gas for guests and took payments.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Cleaned and restocked front counter and store area to maintain welcoming environment for customers.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
- Responded to all customer inquiries thoroughly and professionally.
Waitress
Kaladar Shell Restaurant
06.2003 - 12.2004
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Prepared beverages and filled food orders for customers.
Store Clerk
Hidden Treasures (Volunteer Work)
09.2002 - 10.2002
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Operated POS systems to cash out customer checks and complete order transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Completed credit payments via card processing systems.
- Cultivated warm relationships with regular customers.
- Led shifts while preparing food items and executing requests based on required specifications.
Education
S.H Conner Public
Tweed, ONTweed Hungerford Senior
Tweed, ONWorking On Grade 12 Diploma -
Center Hastings Secondary
Madoc, ONSkills
- Dispensing Lottery Tickets
- Retail merchandising
- Order taking
- Maintaining store appearance and inventory
- Fuel Sales and payment collection
- Product Knowledge
- Point of sale knowledge
- Multi-tasking ability
- Retail Sales and Customer Service
- Complaint Handling
- Payment Processing
Timeline
CSR/ WAITRESS/ COOK
Kingston Husky Travel Center
09.2020 - Current
Gas Station Clerk
Northbrook Gas & Variety ( Petro Canada)
03.2010 - 03.2020
Gas Station Attendant
Kaladar General Store ( Shell Station)
12.2004 - 10.2009
Waitress
Kaladar Shell Restaurant
06.2003 - 12.2004
Store Clerk
Hidden Treasures (Volunteer Work)
09.2002 - 10.2002
S.H Conner Public
Tweed Hungerford Senior
Working On Grade 12 Diploma -
Center Hastings Secondary