Asheet Midha
Toronto,Ontario
Summary
Customer-focused and analytical professional with proven experience in customer service, documentation, and problem-solving across diverse industries. Skilled at investigating issues, maintaining accurate records, and providing clear communication to clients and stakeholders. Demonstrated ability to negotiate positive outcomes, manage multiple priorities, and ensure compliance with standards. Known for delivering empathetic support, building strong client relationships, and contributing to team success. Eager to apply transferable skills to the Auto Claims Advisor role at TD Insurance.
Overview
3
3
years of professional experience
Work History
Long Haul Truck Driver
Steed Standard Transportation
Stratford, Ontario
11.2023 - 03.2025
- Ensured accuracy by maintaining detailed documentation including driver logs, shipping records, and inspection reports.
- Conducted investigations and inspections (pre- and post-trip) to identify issues, discrepancies, or risks, ensuring compliance with regulations and safety standards.
- Demonstrated strong problem-solving skills by addressing unexpected challenges such as road delays, equipment issues, or weather conditions.
- Communicated progress updates and timelines to clients and dispatch, providing clear, professional updates under pressure.
- Applied time management and organizational skills to handle multiple tasks, prioritize safety, and meet delivery deadlines.
Crew Member
Tim Hortons
05.2023 - 10.2023
- Delivered exceptional customer service by greeting guests, taking accurate orders, and addressing concerns promptly.
- Prepared food and beverages while adhering to company standards, health, and safety guidelines.
- Maintained detailed records including temperature logs, production logs, and waste reports for compliance and inspections.
- Handled cash management responsibilities, including operating POS systems, balancing tills, and preparing bank deposits.
- Conducted inventory management twice weekly, ensuring accurate stock levels and assisting in order planning.
- Collaborated with team members and supervisors to maintain a clean, organized, and efficient work environment.
Sales Executive
Puulse Marketing (Bell Canada)
North York
05.2022 - 03.2023
- Educated clients on products and services, ensuring they clearly understood features and their benefits.
- Delivered exceptional customer service by identifying client needs, providing tailored solutions, and ensuring satisfaction.
- Consistently met and exceeded performance targets by applying analytical thinking and problem-solving skills.
- Proactively generated new leads through client outreach and relationship-building, contributing to increased revenue and customer growth.
- Maintained accurate records and documentation of client interactions, contracts, and follow-ups to support compliance and reporting.
Education
BBA -
Centennial College
Scarborough04-2021
High School Diploma -
Apeejay School
Jalandhar, Punjab, India03-2018
Skills
- Professional Communication (Verbal & Written)
- Time Management & Multi-Tasking
- Customer Service & Client Care
- Compliance & Attention to Detail
- Analytical Thinking & Decision Making
- Adaptability in Fast-Paced Environments
- Negotiation & Conflict Resolution
- Documentation & Record Keeping
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Professional
References
References available upon request.
Timeline
Long Haul Truck Driver
Steed Standard Transportation
11.2023 - 03.2025
Crew Member
Tim Hortons
05.2023 - 10.2023
Sales Executive
Puulse Marketing (Bell Canada)
05.2022 - 03.2023
BBA -
Centennial College
High School Diploma -
Apeejay School