Asheesh Arora
Dartmouth
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amsterdam BrewHouse
03.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Kitchen Crew Member
A&W
05.2023 - 02.2024
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a high level of personal hygiene, contributing to the cleanliness of the kitchen environment.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Collaborated with team members to optimize workflows, leading to improved overall restaurant operations.
Education
Diploma - Supply Chain Management
ST Lawrence College
Toronto, ON12-2024
Diploma - Project Management
St. Lawrence College
Toronto, ON08-2024
Bachelor of Commerce (Hons.) - Commerce
Uttaranchal University
Uttarakhand, India09-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Complaint resolution
- Payment processing
Certification
- First Aid / CPR AED level C
Timeline
Customer Service Representative
Amsterdam BrewHouse
03.2024 - 02.2025
Kitchen Crew Member
A&W
05.2023 - 02.2024
Diploma - Supply Chain Management
ST Lawrence College
Diploma - Project Management
St. Lawrence College
Bachelor of Commerce (Hons.) - Commerce
Uttaranchal University
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