Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Asheesh Arora

Dartmouth

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Amsterdam BrewHouse
03.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Kitchen Crew Member

A&W
05.2023 - 02.2024
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained a high level of personal hygiene, contributing to the cleanliness of the kitchen environment.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Collaborated with team members to optimize workflows, leading to improved overall restaurant operations.

Education

Diploma - Supply Chain Management

ST Lawrence College
Toronto, ON
12-2024

Diploma - Project Management

St. Lawrence College
Toronto, ON
08-2024

Bachelor of Commerce (Hons.) - Commerce

Uttaranchal University
Uttarakhand, India
09-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Relationship building
  • Complaint resolution
  • Payment processing

Certification

  • First Aid / CPR AED level C

Timeline

Customer Service Representative

Amsterdam BrewHouse
03.2024 - 02.2025

Kitchen Crew Member

A&W
05.2023 - 02.2024

Diploma - Supply Chain Management

ST Lawrence College

Diploma - Project Management

St. Lawrence College

Bachelor of Commerce (Hons.) - Commerce

Uttaranchal University
Asheesh Arora