Asheena Griffith
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
School Crossing Guard
ASP Security
03.2021 - 06.2023
- Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
- Developed key relationships with both adults and children through effective communication and purposeful engagement.
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Withstood adverse environmental conditions.
- Escorted pedestrians and young children across streets near school.
Assistant Manager
McDonald's Restaurant
02.2016 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Rotated merchandise and displays to feature new products and promotions.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier/Server
Living Well
02.2012 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Medical Laboratory Technician Trainee
LifeLabs Medical Laboratory Services
05.2014 - 06.2014
- Recorded and maintained accurate data to facilitate tracking of results.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Education
Diploma - Medical Laboratory Assistant
Everest College
Toronto, ON07.2014
High School Diploma -
Lakeshore Collegiate Institute
Etobicoke, ONSkills
- Effective Communication
- Multitasking Abilities
- Attention to Detail
- Customer Service
- Issue Identification and Resolution
- Organizational Skills
- Conflict Resolution
- Problem Solving
- Time Management
- Decision Making
Languages
English
Full Professional
Timeline
School Crossing Guard
ASP Security
03.2021 - 06.2023
Assistant Manager
McDonald's Restaurant
02.2016 - 09.2021
Medical Laboratory Technician Trainee
LifeLabs Medical Laboratory Services
05.2014 - 06.2014
Cashier/Server
Living Well
02.2012 - 08.2014
Diploma - Medical Laboratory Assistant
Everest College
High School Diploma -
Lakeshore Collegiate Institute
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