Summary
Overview
Work History
Education
Skills
Timeline
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Ashbeel Patras Khurshid

Saskatoon,Canada

Summary

Resourceful and detail-oriented professional with 8+ years of experience in administration, content management, sales, and client relations. Skilled in driving business growth, streamlining workflows, and building strong client relationships. Proven ability to thrive in fast-paced environments while delivering consistent results across Canada, the UAE, and Qatar. A quick learner with a passion for adapting to new systems and solving complex challenges with efficiency and clarity.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

IMP Canada
10.2023 - Current
  • Provide comprehensive administrative support to an immigration consultancy.
  • Independently handle client servicing and application processing with precision and efficiency.
  • Contributed to increasing application volume from 200 to over 400 annually.
  • Management doubled application pricing due to confidence in service quality and client handling, driven solely by my efforts.
  • Maintain documentation accuracy, coordinate with legal teams, and ensure compliance with immigration regulations.

Front Desk Customer Service Representative

UPS Store
08.2023 - 10.2023
  • Managed front-desk operations, logistics, and store services while resolving customer queries.
  • Improved customer retention and monthly billing through strong interpersonal skills and product knowledge.
  • Maintained accurate records, oversaw daily operations, and ensured high service standards.

Business Development Representative

Vendasta
01.2023 - 07.2023
  • Prospected and qualified potential clients via outbound calls, email, and social media outreach.
  • Scheduled discovery meetings for Account Executives and maintained pipeline data in CRM tools.
  • Collaborated with sales and marketing teams to align client acquisition strategies.

Account Manager

Zomato
03.2019 - 10.2022
  • Company Overview: UAE
  • Managed and expanded client portfolios, focusing on sales growth and long-term relationship building.
  • Negotiated contracts, monitored account performance, and implemented restaurant-specific growth plans.
  • Produced account health reports and guided clients on strategy based on current market trends across Abu Dhabi and Dubai.
  • UAE

Content Manager

Zomato
06.2016 - 02.2019
  • Company Overview: UAE
  • Oversaw quality control of digital content, ensuring accurate restaurant listings across the platform.
  • Led and trained a team of data collectors, managed city-wide data refreshes, and balanced multiple content projects.
  • Analyzed search trends, enhanced landing pages, and resolved internal and customer-facing technical issues.
  • Facilitated new employee onboarding and monthly city performance reports.
  • UAE

Content Associate

Zomato
08.2015 - 05.2016
  • Company Overview: Qatar
  • Maintained restaurant listing accuracy through regular field data collection and cleanup tasks.
  • Engaged directly with restaurant owners to introduce Zomato and update business information.
  • Supervised a team of data collectors and performed content quality checks to ensure database reliability.
  • Qatar

Customer Service Representative

Qatar Airways
07.2012 - 07.2013
  • Company Overview: Qatar
  • Supported passengers during check-in, boarding, and flight transitions, including special needs travelers.
  • Delivered exceptional service during high-stress travel periods and delays.
  • Provided accurate information and ensured compliance with airport regulations.
  • Qatar

Education

Diploma - Instrumentation and Process Automation Technician

College of the North Atlantic
12.2013

Skills

  • Client Relationship Management
  • Sales Strategy & Business Development
  • Content Management & Quality Assurance
  • CRM Tools & Data Entry
  • Aftermarket Sales & Contract Negotiation
  • Team Leadership & Staff Training
  • Problem-Solving & Conflict Resolution
  • Microsoft Office Suite
  • Process Improvement & Rapid Adaptation
  • Customer Service & Interpersonal Communication

Timeline

Administrative Assistant

IMP Canada
10.2023 - Current

Front Desk Customer Service Representative

UPS Store
08.2023 - 10.2023

Business Development Representative

Vendasta
01.2023 - 07.2023

Account Manager

Zomato
03.2019 - 10.2022

Content Manager

Zomato
06.2016 - 02.2019

Content Associate

Zomato
08.2015 - 05.2016

Customer Service Representative

Qatar Airways
07.2012 - 07.2013

Diploma - Instrumentation and Process Automation Technician

College of the North Atlantic

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Ashbeel Patras Khurshid