Ashavjot Kaur
Calgary,AB
Summary
Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Sales Specialist - Customer Service
Lowe's Home Improvement
Calgary, AB
08.2022 - Current
- Leverage sales skills to quickly identify customer needs and pain points, recommend appropriate products and services, and close sales
- Engage with customers to build rapport and ensure satisfaction; resolve all complaints and queries promptly and professionally
- Cultivate a positive and productive workplace culture with an emphasis on teamwork, collaboration, and continuous improvement
- Keep up to date on sales trends to inform pricing strategy, maximize profitability, and meet sales and revenue targets
- Pro-active focus on customer challenges, dreams and goals to provide them best solutions
- Work alongside the team to develop strategies to increase the customer base
- Address customer inquiries and solve complaints on daily basis.
Customer Service/Cashier
Burger King
Winnipeg, MB
06.2020 - 05.2022
- Greet customers when entering or leaving establishment
- Committed to delivering excellent customer service while working in a fast-paced environment
- Accurately and efficiently processed cash and card transactions with customers
- Communicated effectively with customers to create a world-class experience
- Resolved customer issues and answered questions
- Contributed to team success by achieving related results.
- Direct positive interaction with public to make client base
Production Line Leader
Pace Processing
Surrey, BC
01.2017 - 05.2020
- Examine all financial transactions, taking into account any penalties or service fees
- Identified and resolved production line problems in a timely manner
- Implemented efficient production line methods to increase company output
- Motivated and encouraged line workers to meet production deadlines
- Performed recordkeeping tasks, including inventory management and order tracking
- Worked in highly sensitive environment and monitor the worker safety on a daily basis
- Managed employee performance and addressed absenteeism and employee injury issues
- Adjust payment and initiate refunds to vendors
Education
Associate In Science (A.S.) -
St Lawrence College
04.2020
Skills
- Account Management
- Problem Solver
- Organizational Skills
- Customer Relations
- Excellent Communication
- Decision-Making
- Multitasking
- Analytical and Critical Thinking
- Data Management
- Dependable and Responsible
References
Excellent References available on request.
Timeline
Sales Specialist - Customer Service
Lowe's Home Improvement
08.2022 - Current
Customer Service/Cashier
Burger King
06.2020 - 05.2022
Production Line Leader
Pace Processing
01.2017 - 05.2020
Associate In Science (A.S.) -
St Lawrence College
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