Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashar Syed

Scarborough,ON

Summary

Results-driven Project Manager and Business Operations Specialist with expertise in leading cross-functional teams and optimizing processes. Proven track record in managing complex projects, enhancing efficiency, and driving cost savings. Strong in data analysis, stakeholder management, and implementing Lean Six Sigma and agile methodologies. Excellent communicator with a technical background, ready to contribute to a dynamic organization.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Content Integrity Analyst

Teleperformance
Toronto, Canada
09.2023 - Current
  • Evaluated social media and advertising content against policy guidelines, ensuring accuracy and consistency
  • Visually reviewed images and text-based content using internal tools, exercising attention to detail and critical thinking skills
  • Contributed to meetings, presenting findings and recommendations to stakeholders, and demonstrated effective communication and collaboration skills
  • Generated high-quality reports, collaborated with engineering and linguistics teams, and maintained exceptional quality and productivity levels, showcasing technical proficiency, data analysis abilities, and problem-solving skills.

Business Operations Specialist II

Amazon Development Center
India
12.2020 - 07.2023
  • Enhanced seller onboarding by providing multiple business improvement ideas, achieving 1.8% monthly growth, leading to a €3.8 million annual profit increase, averaging €400-€450 per seller
  • Efficiently managed communication among stakeholders, vendors, and engineering teams to streamline onboarding processes
  • Secured 5,000 Spain contract certificates annually, saving sellers approximately €750,000 compared to direct acquisition costs
  • Implemented optimized work allocation, reducing daily activity time from 1.5 hours to 40 minutes, improving efficiency
  • Conducted VAT number verification for 1,500 sellers monthly, saving €250,000 for the company
  • Successfully completed monthly project of seller filings using agile methodology.

Project Manager

Mindset events and exhibitions
Dubai
04.2019 - 03.2020
  • Led a team of 15+ members to efficiently manage logistics and execute international events, each with an average of 5,000 attendees
  • Successfully managed production schedules for 25+ high-profile events annually, driving a 15% increase in client satisfaction
  • Negotiated vendor contracts, achieving a 12% reduction in event material costs while maintaining top-quality standards
  • Developed and implemented a streamlined event setup protocol, resulting in a 10% decrease in average setup time
  • Initiated a cross-departmental communication system that enhanced project transparency and reduced missed deadlines by 20%
  • Introduced client feedback mechanisms that improved service delivery and contributed to a 7% increase in repeat business contracts.

Business Operations Specialist

Amazon Development Center
India
01.2017 - 12.2018
  • Conducted data analysis for data-driven product quality improvements
  • Managed audit findings and documented corrective measures in SOPs
  • Demonstrated strong time management and deadline adherence
  • Led autonomous pilot projects, for the product quality of brands by helping eliminate counterfeit goods from Amazon
  • Worked with brand awareness teams and also purchased goods to check the counterfeiters
  • Enhanced process efficiency, resulting in a 97% improvement in quality audits and an improved customer experience.

Senior Customer Service Associate

Amazon Development Center
10.2014 - 12.2016
  • Led and trained 80 associates across four customer service teams, resulting in promotion to the business operations team
  • Collaborated with internal departments to resolve complex inquiries, including Amazon account issues and website marketing
  • Partnered with the customer service manager to ensure exceptional customer support, specializing in managing elevated concerns such as Amazon website bugs and intricate customer complaints
  • Designated as Subject Matter Expert, utilizing extensive product knowledge.

Education

WES Equivalency – Master’s Degree -

Jawaharlal Nehru Technological University
08.2016

Master of Technology, Very Large-Scale Integration System Design -

Jawaharlal Nehru Technological University
08.2013

Bachelor of Technology, Electronics and Communication Engineering -

Jawaharlal Nehru Technological University

Skills

  • Stakeholder and Multi-Project Management
  • Reporting Framework and Data Presentation
  • Strong Written and Verbal Communication
  • Lean Six Sigma Knowledge
  • Policy and SOP Creation
  • Excel/Google Sheets (pivot tables, VLOOKUPs, etc)
  • Statistical and Root Cause Analysis
  • SQL for Data Extraction and Optimization
  • Vendor Management
  • Product Quality Assurance
  • Research and Data Analysis
  • Familiarity with JIRA, Kanban (Scrum), Hubble, and SharePoint
  • Agile Project Management

Certification

  • Product Management, Brainstation (Toronto), 2024
  • Lean Six sigma Six Sigma Academy Amsterdam - Udemy, 2022
  • Programming Foundations: Fundamentals, LinkedIn, 2020

Timeline

Content Integrity Analyst

Teleperformance
09.2023 - Current

Business Operations Specialist II

Amazon Development Center
12.2020 - 07.2023

Project Manager

Mindset events and exhibitions
04.2019 - 03.2020

Business Operations Specialist

Amazon Development Center
01.2017 - 12.2018

Senior Customer Service Associate

Amazon Development Center
10.2014 - 12.2016

WES Equivalency – Master’s Degree -

Jawaharlal Nehru Technological University

Master of Technology, Very Large-Scale Integration System Design -

Jawaharlal Nehru Technological University

Bachelor of Technology, Electronics and Communication Engineering -

Jawaharlal Nehru Technological University

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Ashar Syed