Ashankana Swift
Toronto,ON
Summary
Dynamic Case Manager with a proven track record at TeleCommunication Systems, excelling in problem-solving and case documentation. Expertly assessed client needs and tailored interventions, enhancing care outcomes. Strong time management skills ensured efficient case monitoring, empowering clients through education on available services. Committed to maintaining compliance and confidentiality in all documentation.
Overview
18
18
years of professional experience
Work History
Case Manager
TeleCommunication Systems
05.2020 - 10.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Receptionist
Woodford Cafe
02.2006 - 08.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Education Assistant
Cdi College
Brampton, ON04-2024
Graduate Certificate - Addiction Counseling
Cdi College
11-2023
High School Diploma -
Yorkdale Adult Learning Centre
Toronto, ON04-2018
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
Languages
English
Full Professional
Timeline
Case Manager
TeleCommunication Systems
05.2020 - 10.2023
Receptionist
Woodford Cafe
02.2006 - 08.2008
Education Assistant
Cdi College
Graduate Certificate - Addiction Counseling
Cdi College
High School Diploma -
Yorkdale Adult Learning Centre
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