Asha Ramanathan
Mississauga,Canada
Summary
Hardworking, dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
INTERNET SALES COORDINATOR
Dixie Volkswagen with Dilawri Group of Companies
Mississauga, Canada
10.2023 - 04.2024
- Analyzed customer feedback data to improve overall satisfaction ratings
- Tracked shipping costs and negotiated discounts with carriers for improved profitability
- Developed and facilitated collections, accounts receivable policies and procedures to optimize operations productivity
- Identified errors regarding invalid leads, deductions and corresponded with clients to locate, trace and resolve inaccuracies
SENIOR OFFICE ADMINISTRATOR
Metro Infrastructure Inc
09.2015 - 09.2018
- Mentored and provided training, guidance and resolution tactics to new employees
- Implemented strategic negotiation strategies
- Resolved complex customer issues in a timely manner
- Managed weekly payroll data entry
- In charge of submitting data to ADP for processing
- Submitted requests for city/ road occupancy permits on a weekly basis
- Experience in project management
- Provided administrative support for senior management team members.
- Designed 'How-to' training guides which led to reduced training time and costs
- Managed office operations and procedures to ensure organizational effectiveness and efficiency.
CUSTOMER SERVICE PERSONNEL
Electrolux Canada
03.2014 - 09.2015
- Provided audit support of material in warehouse
- Managed office supply inventory including ordering supplies as needed
- Utilized technical skills to successfully work on SAP database to manage inbound calls
- Translated key values to achieve communication goals
- Delivered exemplary customer satisfaction by answering questions in a professional and timely manner
- Supported superiors in training new employees joining the team
- Demonstrated excellent communication, interpersonal and problem solving skills while interacting with customers on the phone
- Tracked shipments, orders and returns as requested by customers
Education
OMVIC
Georgian College of Applied Arts And Technology
Barrie, ON01-2024
Business Administration Diploma -
Humber College
Toronto, ON06-2012
High School Diploma - OSSD
St. Francis Xavier Secondary School
Mississauga, ON06-2009
Skills
- Operations Management
- Ability to manage a productive team
- Training/coaching
- Interpersonal
- Time management
- Active listening abilities
- Organizational Skills
- Customer Relationship Management
- Excellent Communication
- Team Collaboration
- Self Motivated
- Tamil Fluency
- Precision and Attention to Detail
- Valid drivers license
Certification
- Level C HCP/CPR
- Ontario Motor Vehicle Industry Council
References
References available upon request
Timeline
INTERNET SALES COORDINATOR
Dixie Volkswagen with Dilawri Group of Companies
10.2023 - 04.2024
SENIOR OFFICE ADMINISTRATOR
Metro Infrastructure Inc
09.2015 - 09.2018
CUSTOMER SERVICE PERSONNEL
Electrolux Canada
03.2014 - 09.2015
OMVIC
Georgian College of Applied Arts And Technology
Business Administration Diploma -
Humber College
High School Diploma - OSSD
St. Francis Xavier Secondary School