Asha Gordon-Brown
Orangeville
Summary
Experienced in fast-paced environments, consistently excelled in client relations and detailed itinerary planning. Demonstrated customer service expertise through roles at American Express and Service Ontario. Proficient in desk support software, possessing strong organizational and planning skills. Prepared to leverage these skills to enhance operational efficiency and provide exceptional customer support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Entry/Orderdesk
Confidential
09.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Efficiently input and update data using Excel, ensuring database accuracy and reliability.
- Process customer orders precisely while maintaining data accuracy. Manage multiple databases, validate entries, and resolve discrepancies promptly.
Travel Agent Consultant
American Express
09.2023 - 08.2024
- Utilized Saber 360 for comprehensive travel booking, including flights, hotels, and car rentals
- Arranged complex domestic and international travel for corporate clients
- Adhered to World Travel, Inc
- Procedures and standards in customer service, PNR building, ticketing, and data management
- Arranged travel accommodations for groups, couples, executives, and special needs clients
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients
- Followed up with customers to increase customer service with travel plans.
Customer Service Representative Agent
Bill Gosling Outsourcing
01.2022 - 11.2022
- Managed approximately 70 + calls per day
- Answered customer telephone calls promptly to avoid on-hold wait times
- Handled escalated calls, successfully de-escalating situations while finding solutions to meet client expectations
- Managed high call volume, consistently maintaining a professional and prioritizing customers' needs
- Built rapport with clients through active listening, empathy, and understanding of their individual needs
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Sought ways to improve processes and services provided.
Collections Agent Prosper Marketplace Inc
Bill Gosling Outsourcing
01.2021 - 01.2022
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Meticulously applied payments to customer balances, ensuring accurate record-keeping and maintaining financial integrity throughout the collections process.
Education
Certificate - Medical Office Assistant Program
Trios College
03-2024
Diploma in Office Administration | Health Service
Sheridan College
09-2020
Skills
- Expertise in Microsoft Office Applications
- Skilled at Prioritizing Responsibilities
- Client Relationship Management
- Expertise in Digital Patient Records
- Medical e-billing and Scheduling,
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Certification
- First Aid Certification
Timeline
Data Entry/Orderdesk
Confidential
09.2024 - Current
Travel Agent Consultant
American Express
09.2023 - 08.2024
Customer Service Representative Agent
Bill Gosling Outsourcing
01.2022 - 11.2022
Collections Agent Prosper Marketplace Inc
Bill Gosling Outsourcing
01.2021 - 01.2022
Certificate - Medical Office Assistant Program
Trios College
Diploma in Office Administration | Health Service
Sheridan College
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