Asha Benedyczak
Shawnigan Lake,BC
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
I took a few years to focus on my family's health and have returned to work to focus on a career. At my current job I was encouraged to pursue more skills and pursued the CPSGT certificate to further my education. I am a quick study and look to learn something new everyday.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Volunteer Administrative Assistant
Vancouver Island Cage Bird Society
5 2014 - Current
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
- Created expense reports, budgets and filing systems.
- Maintained an alert system for upcoming deadlines on incoming requests and events.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Frequently used word processing, spreadsheet, database and presentation software.
- Located and attached appropriate files to incoming correspondence requiring replies.
- Developed and maintained an internal client filing system.
- Entered details such as payments, account information and call logs into the computer system.
- Responded to customer requests via telephone and email.
- Maintained website : www.vicbs.ca
Patient Care Representative
CanSleep Services
01.2024 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
- Continuously updated professional knowledge through participation in industry seminars, workshops, conferences, or training sessions to stay informed about advancements in healthcare practices or policies relevant to the role as a Patient Care Representative.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Owner
Penned Creations
11.2019 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established foundational processes for business operations.
- Designed and produced products for my clients.
Client Care Specialist
VCA Canada Central Victoria Veterinary Hospital
Sep 2018 - Current
- Answered customer questions via telephone, email and live chat services.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Finalized sales, processed payments and scheduled deliveries.
- Provided high-level epidemiological policy advice to support the development of animal health policies.
- Provided pet owners with excellent customer service and compassionate care for their pets.
Cafe Manager/ Assistant Banquet Manager
Prestige Oceanfront Resort- (Previously Ric's Grill)
0 2013 - 7 2014
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Led and directed team members on effective methods, operations and procedures.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Resolved customer concerns in a positive and constructive manner.
- Made and confirmed reservations.
Sales Associate
Swarovski
10 2017 - Jun 2018
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Prioritized helping customers over completing other routine tasks in the store.
- Engaged with customers in a sincere and friendly manner.
- Contacted other store locations to determine merchandise availability.
- Built relationships with customers to increase likelihood of repeat business.
Veterinary Assistant Internship
Sooke Veterinary Hospital
03.2009 - 05.2009
- Supported 2 veterinarians in a private animal clinic.
- Cleaned and maintained laboratory area.
- Interpreted test results and explained them to pet owners.
- Greeted customers in a pleasant manner and escorted them to the examination room.
- Cleaned kennels, examination and operating rooms and animal loading and unloading facilities.
- Weighed and examined animals and recorded information in files.
- Cared for a wide range of animals, including rodents and exotic birds.
Education
CPSGT - Polysomnography
Tranq Sleep
Online03-2025
Veterinary Assistant - Veterinary Medicine
Insignia College
Victoria, BC, Canada2010
High School Diploma -
St. Michaels University School
Victoria, BC, Canada2007
Skills
- Results-oriented
- Excellent planner and coordinator
- Dedicated team player
- Schedule management
- Project planning
- Filing and data archiving
- Self-directed
- Resourceful
- Critical thinker
- Customer and client relations
Certification
CPSGT
Veterinary Office Management
Timeline
Patient Care Representative
CanSleep Services
01.2024 - Current
Owner
Penned Creations
11.2019 - Current
Veterinary Assistant Internship
Sooke Veterinary Hospital
03.2009 - 05.2009
High School Diploma -
St. Michaels University School
Volunteer Administrative Assistant
Vancouver Island Cage Bird Society
5 2014 - Current
Client Care Specialist
VCA Canada Central Victoria Veterinary Hospital
Sep 2018 - Current
Cafe Manager/ Assistant Banquet Manager
Prestige Oceanfront Resort- (Previously Ric's Grill)
0 2013 - 7 2014
Sales Associate
Swarovski
10 2017 - Jun 2018
CPSGT - Polysomnography
Tranq Sleep
Veterinary Assistant - Veterinary Medicine
Insignia College
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