Ashley Chavez
Anaheim
Summary
Detail-oriented, integrity-driven professional with over 10 years of experience in customer service and accounts receivable within the apparel industry. Expertise in managing high volumes of accounts while maintaining precise financial records and implementing effective collection strategies. Proficient in building and nurturing strong relationships with customers, vendors, and management to drive results and enhance overall financial operations. Committed to delivering exceptional service and optimizing processes to support organizational success.
Overview
11
11
years of professional experience
Work History
AR Collection Specialist/Billing Specialist
Motive Energy
02.2025 - Current
- Managed accounts receivable collections to ensure timely payments and reduce outstanding balances.
- Analyzed customer payment patterns to identify potential issues and implement proactive solutions.
- Collaborated with cross-functional teams to resolve billing discrepancies and enhance customer satisfaction.
- Developed and maintained accurate financial records using ERP software for streamlined reporting.
Accounts Receivable/Collections Specialist
Liberated Brands (Formally Boardriders)
03.2022 - 02.2025
- Evaluated open accounts to identify past-due balances, and executed collection strategies for over 1,200 accounts.
- Collaborated with the cash application team and credit manager to ensure timely and accurate posting of remittances.
- Resolved active claims by analyzing discount violations, proof of delivery discrepancies, and returns.
- Generated, mailed, and monitored invoices, while investigating and rectifying billing discrepancies.
- Processed payments, refunds, and adjustments to customer accounts.
- Conducted thorough AR reconciliations during due diligence, identifying and addressing discrepancies to maintain accurate financial reporting pre- and post-acquisition.
Sales Operations Specialist
Boardriders
09.2018 - 03.2022
- Managed EDI order processing and commercial invoicing for international shipments, ensuring timely order fulfillment.
- Communicated effectively with freight forwarders to coordinate pickups and resolve shipping issues.
- Maintained data integrity by deduping leads and contacts within B2B sites and Elastic, enhancing operational efficiency.
- Delivered exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Coordinated with international teams to manage logistics and documentation for order fulfillment.
Invoicing Specialist/Warehouse Associate
Boardriders
03.2015 - 05.2017
- Processed purchase orders and customs documentation in the ERP system, ensuring compliance and accuracy.
- Generated and sent invoices, adjustments, and credit memos to clients, while handling returns and order fulfillment.
- Received and tracked incoming inventory shipments.
- Processed returns of defective merchandise, as required.
- Investigate any reported problems regarding shipping errors or damages.
- Resolved invoice discrepancies by obtaining and investigating information from vendors, customers, and departments.
Education
High School -
La Vista High School
Skills
- Accounts Receivable Management
- Financial records & Reporting
- Customer service support
- Credit management
- Reconciling
- Software Proficiency: Microsoft Office Suite, Excel, SAP, AS400, Full Circle, Salesforce, GetPaid, B2B platforms, Elastic, and various BI tools
- Typing Speed: 45-50 WPM
- Accounts receivable management
Timeline
AR Collection Specialist/Billing Specialist
Motive Energy
02.2025 - Current
Accounts Receivable/Collections Specialist
Liberated Brands (Formally Boardriders)
03.2022 - 02.2025
Sales Operations Specialist
Boardriders
09.2018 - 03.2022
Invoicing Specialist/Warehouse Associate
Boardriders
03.2015 - 05.2017
High School -
La Vista High School