Ash Bovay
Sarnia,ON
Summary
Dynamic professional with a solid background in customer service and hospitality. Skilled in managing fast-paced environments, resolving guest concerns, and training staff to enhance team performance. Committed to delivering exceptional experiences and maintaining high operational standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Bartender
Crabby Joes
Sarnia, ON
03.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed food and drink orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Handled guest inquiries and resolved issues to enhance dining experience.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area and service stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Bartender
Imperial City Brew House
09.2021 - 09.2023
- Maintained full knowledge of craft beer and menu items
- Educated customers and provided recommendations based on individual preferences
- Able to diffuse tense situations with customers
- Learned to use multiple pos systems
- Directed and assisted in inventory management
- Maintained daily and weekly cleaning tasks
Dining Room Supervisor
Fairwinds Lodge
12.2017 - 09.2021
- Provided a fine dining experience for breakfast, lunch, and Dinner
- Simultaneously served 20+ residents each meal while also assisting other staff to ensure quality and efficiency was maintained
- Trained all new staff members
- Created/Managed weekly schedules of 20+ kitchen employees
- Provided resolutions to all staff and Residents concerns
Customer Service Representative
Atelka
07.2015 - 05.2018
- Exceeded company time management standards to ensure timely resolution of customer inquiries
- Cultivated effective communication and interpersonal skills to improve customer interactions
- Mastered various complex operating systems to enhance service delivery
- Navigated a stressful work environment during peak hours
Skills
- Customer service
- Order accuracy
- Detail orientation
- Time management
- Fast-paced environments
- Reliability
- Adaptability and flexibility
- Empathy and interpersonal skills
- Receptive to new information
- Customer service focus
Certification
- Smart Serve
- Food Handlers
- O.S.S.D
Timeline
Server/Bartender
Crabby Joes
03.2024 - Current
Bartender
Imperial City Brew House
09.2021 - 09.2023
Dining Room Supervisor
Fairwinds Lodge
12.2017 - 09.2021
Customer Service Representative
Atelka
07.2015 - 05.2018