Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Ramsha Muzaffar

Edmonton

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

3
3
years of professional experience

Work History

Makeup Artist

GD College
10.2023 - 04.2024
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Applied makeup in accordance with clothing style.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Also trained the students for makeup and hairstyling.

Medical Office Assistant

Saddlebrook Medical Clinic
11.2021 - 04.2024
  • Handled as a Primary Care Coordinator.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.

Customer Service Representative

Marshalls
01.2021 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Responded to customer requests for products, services, and company information.

Education

Diploma - Makeup And Hairstyling

GD College
Calgary, AB
04.2023

Diploma - Medical Office Assistant

Bow Valley College
Calgary, AB
06.2022

Bachelors - International Relations

University of Gujrat
Gujrat, Pakistan
03.2016

Skills

  • Makeup product knowledge
  • Client Relationship Building
  • Bridal makeup application
  • Makeup and Lashes
  • Skincare knowledge
  • Detail-orientated
  • Medical Reception
  • Office Administration
  • Phone and Email Etiquette
  • Patient Scheduling
  • Appointment management
  • Records Management
  • Patient Care
  • Appointment Scheduling
  • Patient Registration
  • Clinical Medical Assistance
  • Medical Records Maintenance
  • Patient Referrals
  • Flexible Schedule
  • Follow-up skills
  • Medical Office Software
  • Reception Management
  • Physician assistance
  • Positive Attitude
  • Understanding of medical terminology

Accomplishments

  • Achieved the Certificate of Attendance by participating in the Mosaic Primary Care Network as a PCC member.

Languages

English
Full Professional
Urdu
Native or Bilingual
Hindi
Professional Working
Punjabi
Full Professional

Timeline

Makeup Artist

GD College
10.2023 - 04.2024

Medical Office Assistant

Saddlebrook Medical Clinic
11.2021 - 04.2024

Customer Service Representative

Marshalls
01.2021 - 04.2021

Diploma - Makeup And Hairstyling

GD College

Diploma - Medical Office Assistant

Bow Valley College

Bachelors - International Relations

University of Gujrat

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Ramsha Muzaffar