Asem Al Dwaikat

Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Implemented data backup solutions to protect vital company information from potential loss.
• Recovered critical information from data back ups to restore functionality.
• Successfully migrated company data during system upgrades without losing any critical information.
• Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
• Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
• Maintained office PCs, networks and mobile devices.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
• Proved successful working within tight deadlines and a fast-paced environment.
• Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
• Generated reports for customer service issues and repair records.
• Completed preventive maintenance on machines to enhance production and maintain quality.
• Linked computers to network and peripheral equipment.
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
• Resolved technical issues for clients through remote support, increasing customer satisfaction.

• Explained diagnostic findings to customers and outlined repair or service options.
• Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.

• Maximized device lifespan through diligent monitoring, preventive maintenance, and timely replacement of worn-out components.
• Developed comprehensive documentation on hardware installations, updates, and repairs for future reference and knowledge sharing.
• Collaborated with cross-functional teams to design custom hardware configurations tailored to clients'' needs.
• Increased overall project efficiency by implementing standardized procedures for hardware integration during product development stages.
• Facilitated seamless collaboration between software engineering teams by providing expertise on compatible hardware requirements for product development projects.
• Coordinated with procurement departments to ensure timely delivery of ordered components and devices, reducing project delays due to supply chain bottlenecks.
• Assisted in disaster recovery planning efforts by identifying critical systems requiring redundant backups or failover capabilities.

• Streamlined API integration for seamless communication between frontend and backend systems.
• Developed RESTful APIs that facilitated seamless data exchange between clients and servers in a distributed environment.
• Managed efficient SQL queries and data transport.
• Integrated third-party APIs from external applications into web platforms.
• Built flexible, reusable code and libraries for future use.
• Developed web platform back ends using NodeJS and Flask frameworks.
• Developed server-side logic in Python and JavaScript.
• Integrated front-end elements into applications.
• Troubleshot and tested software and debugged to clean up code and improve efficiency.
• Worked in Agile Scrum team environment with high-tempo production cadence.
• Built databases and table structures for web applications.