Aseem Bansal
Nanaimo,BC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Budget Car Rental
07.2024 - Current
- Assisted customers in renting vehicles by clearly explaining rental agreements, policies, and insurance terms.
- Consistently exceeded sales targets by upselling rental add-ons such as insurance coverage and fuel options.
- Acted as a liaison between customers, the Budget claims department, and external insurance providers like ICBC to efficiently manage vehicle damage claims.
- Maintained accurate documentation and ensured timely processing of customer transactions and claims.
- Delivered exceptional customer service in a fast-paced environment, resolving concerns and ensuring customer satisfaction.
Department Manager
Marks Canada
10.2023 - 07.2024
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed a detailed Excel spreadsheet for tracking key performance indicators (KPIs) such as Email Captures, Mastercard Signups, Units per Transactions (UPT), and charity donations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Business Analyst
Teck Resources
07.2022 - 03.2023
- Interacted with internal customers and project teams to understand business needs and translate into requirements and project scope.
- Deployed predictive analytics models to forecast future trends.
- Utilized data visualization techniques to present and explain complex data sets.
- Provided technical support for troubleshooting analytics and reporting issues.
Supervisor
Panago Pizza
10.2021 - 06.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Assistant Manager
Gas And Go
08.2020 - 09.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Customer Service Representative
Walmart
10.2018 - 08.2020
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate of Science - Computer Science
Vancouver Island University
Nanaimo, BCBachelor of Science - Computer Science
Chitkara University
IndiaSkills
- Scheduling
- Complaint resolution
- Account updating
- Problem-solving
- Warehousing functions
- CRM system proficiency
- POS systems expert
- Call management
Timeline
Customer Service Representative
Budget Car Rental
07.2024 - Current
Department Manager
Marks Canada
10.2023 - 07.2024
Business Analyst
Teck Resources
07.2022 - 03.2023
Supervisor
Panago Pizza
10.2021 - 06.2022
Assistant Manager
Gas And Go
08.2020 - 09.2021
Customer Service Representative
Walmart
10.2018 - 08.2020
Associate of Science - Computer Science
Vancouver Island University
Bachelor of Science - Computer Science
Chitkara University
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