Aseel Elzamel
St. John's,Newfoundland
Summary
Motivated and detail-oriented Software Development student with a strong foundation in technical troubleshooting and programming. Known for excellent communication, adaptability, and a team-oriented mindset. Seeking a Service Desk Tier 1 Co-op position at Doane Grant Thornton to contribute my problem-solving abilities, technical expertise, and customer service skills while furthering my professional growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Web Developer/Researcher
The Office of Applied Research and Innovation
05.2024 - 08.2024
- Directly engaged with clients to gather and analyze their requirements, ensuring their website needs were accurately understood and met.
- Gained practical experience with SQL Server, writing and optimizing queries, and ensuring data accuracy for clients.
- Developed and tested new features using object-oriented programming (Java, Python) and full-stack development technologies.
- Demonstrated the ability to effectively communicate with team members and clients when handling technical issues and sensitive data.
- Worked collaboratively to troubleshoot technical issues and implement solutions tailored to client specifications.
- Improved website functionality and user experience by integrating features and enhancements based on client feedback.
- Communicated complex technical concepts effectively to non-technical clients, fostering understanding and confidence in proposed solutions.
- Demonstrated self-motivation and continuous learning by adapting quickly to new tools, software, and client-driven challenges.
Sales Associate
Call It Spring
09.2024 - Current
- Ensured excellent customer service while balancing a fast-paced environment.
- Managed multiple tasks efficiently, which helped develop strong time management skills.
- Demonstrated flexibility and adaptability in a fast-paced retail environment, contributing to a cohesive and supportive team dynamic.
- Resolved customer inquiries and concerns with professionalism and empathy, ensuring a positive shopping experience.
- Collaborated with teammates to maintain inventory, restock merchandise, and create an inviting store atmosphere.
Education
College Diploma - Software Development (CO-OP) -
College of The North Atlantic
04.2026
Skills
- Programming: Proficiency in Java, Python, JavaScript, HTML, CSS, and MySQL
- Troubleshooting & Support: Skilled at identifying and resolving hardware, software, and network issues efficiently
- Software & Tools: Proficient in Visual Studio, Postman, Fiddler, SQL Server, and IIS
- Customer Service: Empathetic and solution-oriented, with a focus on delivering exceptional user experiences
Soft Skills
- Communication: Excellent written and verbal communication skills.
- Collaboration: Adept at fostering teamwork and maintaining a positive group dynamic.
- Adaptability: Quick learner who thrives in new and evolving environments.
- Teamwork & Independence: Able to work effectively both independently and as part of a team, fostering collaboration and trust.
- Problem-Solving & Analytical Thinking: Strong troubleshooting and problem-solving skills, with a keen analytical mindset to identify and address challenges.
- Empathy: Focused on understanding and addressing the needs of others, ensuring satisfaction and trust.
- Organizational Skills: Solid organizational abilities to prioritize tasks and thrive in busy environments while meeting deadlines.
- Customer Service: Dedicated to understanding user needs and providing exceptional customer service, ensuring satisfaction and quality support.
Relevant projects
- Student Management : CRUD API: Designed and implemented a CRUD API for managing student information, ensuring accuracy and functionality through thorough testing in Postman.
- Interactive Map Website: HTML | JavaScript | APIs: Developed a dynamic, user-friendly map application using HTML, JavaScript, and APIs to enhance navigation and interactivity.
- Trivia Game Website: JavaScript: Created an engaging trivia game with responsive design, combining JavaScript and user-centered principles for an intuitive experience.
Certification
- Diversity, Inclusion, and Belonging
- Unconscious Bias
- Communicating about Culturally Sensitive Issues
- Confronting Bias: Thriving Across Our Differences
References
Available upon request
Timeline
Sales Associate
Call It Spring
09.2024 - Current
Web Developer/Researcher
The Office of Applied Research and Innovation
05.2024 - 08.2024
- Diversity, Inclusion, and Belonging
- Unconscious Bias
- Communicating about Culturally Sensitive Issues
- Confronting Bias: Thriving Across Our Differences
College Diploma - Software Development (CO-OP) -
College of The North Atlantic
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