Bernice Lam
Burnaby,BC
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
07.2019 - 12.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Sales Associate
Squish Candy
03.2019 - 06.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Muji
07.2018 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Cashier
T&T Supermarket
08.2016 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Certificate - Medical Office Assistant
Douglas College
Coquitlam, BC01.2024
Skills
- Excellent Memory
- POS System Operations
- New Hire Training
- Seasonal Promotions
- Dispute Mediation
- Closing Procedures
- Conflict Resolution when necessary
Languages
Chinese (Cantonese)
English
Timeline
Barista
Starbucks
07.2019 - 12.2021
Sales Associate
Squish Candy
03.2019 - 06.2019
Sales Associate
Muji
07.2018 - 10.2018
Cashier
T&T Supermarket
08.2016 - 03.2018
Certificate - Medical Office Assistant
Douglas College