Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yuki Wong

Toronto,ON

Summary

Experienced Sales Associate with a proven track record of providing exceptional customer service and driving sales. Skilled in building relationships, recommending products, and meeting sales targets. A team player with strong communication and problem-solving abilities, adept at working in fast-paced retail environments. Seeking to leverage expertise to contribute to success and deliver outstanding customer experiences.

Overview

4
4
years of professional experience

Work History

Cashier

C&C Supermarket
06.2023 - Current
  • Greet customers warmly and provide excellent customer service throughout the transaction.
  • Handle cash, credit, and debit card transactions with precision, ensuring proper authorization.
  • Maintain a clean and organized workspace, including the cash register area and surrounding checkout lanes.
  • Answer customer inquiries and resolve any issues or concerns promptly and professionally.
  • Assist with inventory management tasks, such as restocking shelves and monitoring stock levels.
  • Participate in training sessions to enhance skills and knowledge related to cashiering duties.

E-commerce Operation Executive

Transin Holding Limited
06.2022 - 01.2023

• Assisted Brand Manager in building end-to-end campaign customer journey that aligns with key campaign objectives.

• Developed visual concepts and designs that align with brand's identity, met the needs of the company and marketing teams.

• Created artworks such as online promotional materials, banners for exhibitions, planning for booth settings using computer software or manually.

• Collaborated with colleagues and marketing teams to ensure that designs accurately reflect the brand's desired image and message.

• Presented design concepts. Made revisions and adjustments to designs based on feedback.

Sales Associate

Five Union International
08.2020 - 04.2022
  • Greet customers as they enter the store and provide assistance in locating products or answering inquiries.
  • Recommend products or services based on customer needs and preferences.
  • Assist customers in trying on or testing products, providing guidance on features and benefits.
  • Process transactions accurately and efficiently using point-of-sale (POS) systems.
  • Monitor inventory levels and communicate with management regarding stock replenishment needs.
  • Meet or exceed sales targets by actively engaging with customers and promoting products.
  • Follow company policies and procedures regarding sales transactions, refunds, and exchanges.

Education

Higher Diploma - Visual Communication

Hong Kong Design Institute
Hong Kong
06.2019

Skills

  • Customer Service: Ability to provide exceptional service to customers
  • Communication: Strong verbal communication skills
  • Salesmanship: Proficiency in sales techniques
  • Product Knowledge: Thorough understanding of products or services offered
  • Teamwork: Ability to collaborate with colleagues to achieve sales targets
  • Adaptability: Flexibility to adjust to changing situations
  • Time Management: Efficiently manage time and prioritize tasks to meet sales goals
  • Problem-Solving: Capacity to quickly identify and address customer concerns
  • Organization: Strong organizational skills to maintain a tidy and well-organized sales floor, including restocking

Timeline

Cashier

C&C Supermarket
06.2023 - Current

E-commerce Operation Executive

Transin Holding Limited
06.2022 - 01.2023

Sales Associate

Five Union International
08.2020 - 04.2022

Higher Diploma - Visual Communication

Hong Kong Design Institute
Yuki Wong