Asaunte Brazier
El Centro
Summary
Dynamic customer service and healthcare professional with a strong foundation in service delivery and exceptional multitasking abilities. Expertise in fostering professional relationships that enhance client satisfaction and contribute to organizational profitability. Proven track record of driving business results through effective communication and a commitment to excellence in all interactions. Passionate about leveraging skills to create positive experiences for clients and support team success.
Overview
7
7
years of professional experience
Work History
Health Concierge
Aetna, a CVS Health
El Centro, CA
02.2026 - Current
- Coordinated healthcare services and resources to enhance patient experience and satisfaction.
- Facilitated communication between patients and healthcare providers for effective care management.
- Provided compassionate emotional support to patients coping with illness or injury, contributing to their overall wellbeing.
- Implemented strategies to streamline appointment scheduling and reduce wait times.
Call Center Agent
Whalen Furniture Mfg. Inc.
San Diego, CA
02.2022 - 01.2026
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Contributed to team sales goals by identifying opportunities for upselling additional products or services during calls.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Supervisor
Walmart
El Centro, CA
03.2020 - 02.2022
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Claims Representative
California Disability Insurance
San Diego, CA
02.2019 - 03.2020
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Served as liaison between clients, adjusters, and other parties involved in the claims process to facilitate effective communication and timely resolutions.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Researched claims and incident information to deliver solutions and resolve problems.
Education
High School Diploma -
Southwest High School
El Centro, CA06-2018
Skills
- Appointment Setting
- Quality Assurance
- Patient confidentiality
- Account Maintenance
- Customer Service
- Building rapport
- Microsoft Word
- Office administration
- Data entry proficiency
Timeline
Health Concierge
Aetna, a CVS Health
02.2026 - Current
Call Center Agent
Whalen Furniture Mfg. Inc.
02.2022 - 01.2026
Supervisor
Walmart
03.2020 - 02.2022
Claims Representative
California Disability Insurance
02.2019 - 03.2020
High School Diploma -
Southwest High School