Asante’ Dyson
Oakley
Summary
To find employment which would allow me to fully utilize and increase my skills to help others
Overview
9
9
years of professional experience
Work History
Portfolio Administrator
Atlanta Housing Authority
06.2025 - 11.2025
- Performed pre-underwriting assessments for landlord and tenant documentation, verifying ownership, eligibility, program compliance, and financial accuracy before final approval.
- Reviewed legal and financial documents including Deeds, Settlement Statements, Mortgage Statements, RTAs, W-9s, HAP documents, and ownership affidavits to ensure accuracy and regulatory adherence.
- Functioned as the primary document quality-control reviewer, identifying compliance issues and returning files requiring correction with clear instructions.
- Coordinated document workflows across multiple portfolios, ensuring timely intake, routing, tracking, and completion of required submissions.
- Assisted landlords with onboarding and document preparation, providing guidance on required forms, documentation standards, and submission timelines.
- Updated case records in housing management systems, maintained audit-ready files, and supported payment processing by confirming completeness of required documents.
- Partnered with Compliance and Inspections to ensure documents aligned with HUD, Section 8, and Atlanta Housing standards for tenancy approval.
- Managed sensitive data with strict confidentiality and operated within federally regulated housing guidelines.
Customer Service Representative
Atlanta Housing Authority
05.2024 - 06.2025
- Assisted tenants and landlords with housing program inquiries, providing clear guidance on policies, eligibility requirements, and procedural steps.
- Reviewed tenant and landlord files to ensure completeness, accuracy, and compliance with housing program regulations.
- Prepared, issued, and tracked housing-related documents, including applications, approvals, and notices.
- Communicated with internal staff and departments to verify the status of submitted documents and resolve discrepancies efficiently.
- Delivered exceptional client support using strong verbal and interpersonal skills to guide clients through program processes, answer questions, and resolve issues.
- Maintained organized records of interactions and document submissions to support audit-ready compliance and program reporting.
Housing Program Technician 1
Sacramento Housing & Redevelopment Agency (SHRA)
03.2021 - 03.2024
- Processed rent increases, security deposit payments, application fees, and other housing-related payments, ensuring accuracy and timely submission.
- Provided exceptional support to tenants, landlords, and site managers, addressing questions about housing programs, policies, and procedures.
- Managed owner, agent, and payee changes, verifying documentation and updating records in housing management systems.
- Served as the primary point of contact for landlords, communicating via telephone and email to clarify documentation, resolve issues, and provide program guidance.
- Reviewed lease agreements, ownership documents, and other housing forms for completeness and compliance with agency and regulatory requirements.
- Scheduled and coordinated annual property inspections, ensuring proper documentation and follow-up with landlords and internal teams.
- Maintained accurate, detailed, and audit-ready case files, supporting program compliance and reporting requirements.
- Facilitated internal communication, ensuring critical information and updates were shared with relevant departments and team members.
- Used strong verbal and interpersonal skills to listen effectively, support clients, and convey program requirements clearly.
- Coordinated with owners regarding payments and document submissions, ensuring timely and accurate processing.
Community Preparedness Specialist
AmeriCorps-American Red Cross
09.2019 - 07.2020
- Present emergency preparedness presentations in elementary schools
- Educate communities on how to be prepared in emergencies
- CPR Instructor
- Conduct Event Leads Meetings
- Data Entry
- Make calls to leadership staff, greet & provide information
- Gather materials for territories in different counties
- Respond to home fires
Customer Care Representative
Star Staffing On Assignment at EnvisionRx (Temp Assignment)
02.2019 - 06.2019
- Enrolling members in Medicare plans
- Processing Insurance Payments
- Assisting pharmacies with rejected claims for medications
- Explaining benefits to providers and members
Call Center Representative
The Panther Group On Assignment at Maximus (Temp Assignment)
08.2018 - 12.2018
- Enrolling applicants in health plans
- Educating applicants on medical options
- Effectively provides details on healthcare options
Call Center Representative
Randstad On Assignment at Pick N Pull (Temp to Perm)
07.2017 - 07.2018
- Makes negotiations on prices for vehicles
- Uses organization skills to obtain customer title information to sell vehicle
- Communicates effectively with customer about all the documents needed to sell a vehicle in their state
- Schedules tow truck drivers to go out and pick up vehicles
Customer Service Agent
Advanced Call Center Technologies
01.2017 - 03.2017
- Utilize computer systems to access account information and to perform account maintenance
- Follow established script when receiving calls
- Verifies a prospective customer by asking client established questions
- Verifies names, addresses, phone numbers and records per client guidelines
- Make notation of all the activity made to the accounts
- Is able to understand and comprehend the customers’ needs
Education
High School -
Hiram Johnson High School
06.2016
Skills
- Strong analytical and strategic thinking skills
- Excellent verbal and written communication skills to interface professionally and sensitively, problem solving, decision-making, interpersonal and time management skills
- Knowledge of applicable local, federal, fair housing and landlord tenant laws
- Experience and trained in YARDI Voyager
- Knowledge of HCV and LIHTPC program requirements
- Knowledge in reading EIV Report
- Experience working in a professional environment Excellent communicator with strong people skills
- Ability to communicate company policies and procedures
- Ability to incorporate and apply new concepts in diverse industries
- Adept at working under pressure and meeting deadlines
- Knowledgeable in Microsoft computer programs
Timeline
Portfolio Administrator
Atlanta Housing Authority
06.2025 - 11.2025
Customer Service Representative
Atlanta Housing Authority
05.2024 - 06.2025
Housing Program Technician 1
Sacramento Housing & Redevelopment Agency (SHRA)
03.2021 - 03.2024
Community Preparedness Specialist
AmeriCorps-American Red Cross
09.2019 - 07.2020
Customer Care Representative
Star Staffing On Assignment at EnvisionRx (Temp Assignment)
02.2019 - 06.2019
Call Center Representative
The Panther Group On Assignment at Maximus (Temp Assignment)
08.2018 - 12.2018
Call Center Representative
Randstad On Assignment at Pick N Pull (Temp to Perm)
07.2017 - 07.2018
Customer Service Agent
Advanced Call Center Technologies
01.2017 - 03.2017
High School -
Hiram Johnson High School