Highly motivated and customer-focused retail professional with over 3 years of experience in sales, beauty advising, and front-desk reception. Currently working as a Receptionist and Senior Beauty Sales Advisor at Chatters in Fairview Mall, Toronto, and as a Sales Associate at Honey Stores in Eaton Centre. Skilled at delivering exceptional customer service, managing multiple priorities, and consistently achieving sales targets. Quick learner, adaptable, and passionate about providing an elevated shopping experience. Previous hospitality experience as a server in a high-volume restaurant, demonstrating strong interpersonal skills, teamwork, and problem-solving abilities.
• Assist customers in selecting high-quality fashion products while providing styling advice.
• Open and close the store as a Keyholder, ensuring operational readiness.
• Maintain visual merchandising standards to align with brand image.
• Handle POS transactions, returns, and exchanges with accuracy.
• Build long-term customer relationships through personalized service.
• Greet and assist customers, managing appointment bookings and salon inquiries.
• Recommend and upsell premium beauty and haircare products to meet sales goals.
• Maintain a clean and organized front desk and retail area.
• Train and support new team members on customer service and product knowledge.
• Provided attentive service in a fast-paced dining environment.
• Managed reservations, seating, and customer flow efficiently.
• Worked collaboratively with kitchen and service teams to ensure guest satisfaction.
Multitasking & Time Management
Quick Learner & Adaptability
Exceptional Customer Service
Sales & Upselling Techniques
Visual Merchandising
POS Operation & Cash Handling
Team Collaboration & Training
Luxury Retail Product Knowledge