Friendly and detail-oriented Receptionist with several months of front desk experience at a busy beauty retail environment, and over 1 year of customer service and leadership experience as a Keyholder. Skilled in greeting clients, handling bookings, answering calls, and creating a welcoming and professional environment. Passionate about client satisfaction, multitasking, and smooth day-to-day operations.
• Answer incoming phone calls and assist with booking appointments and general inquiries
• Greet and check in clients, ensuring a warm and efficient front desk experience
• Manage daily schedules for stylists and handle walk-ins professionally
• Maintain cleanliness and presentation of the reception area
• Upsell products and services to clients when needed
• Open and close the store, handle cash deposits, and ensure daily operations run smoothly
• Train and support new team members
• Deliver excellent customer service and assist clients with styling, fitting, and product knowledge
• Handle customer concerns and returns with professionalism
• Maintain store visual standards and restocking
Front Desk Management
Multitasking and Organization
Customer Service & Communication
Appointment Booking Systems
POS & Cash Handling
Teamwork & Leadership
Product Knowledge
Open Availability