Asal Heidari
North Vancouver
Summary
A results-driven professional with a strong background in office administration, customer service, and sales. At 88West Realty, I enhanced operations and managed tasks efficiently. At Blue Ruby Jewellery, I exceeded sales goals by leveraging CRM software, upselling, and building client relationships. Skilled in multitasking, conflict resolution, and improving both customer satisfaction and team performance in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Office Administrator
88West Realty
07.2024 - Current
- Managed a multi-line phone system by answering and directing calls, scheduling appointments, coordinating meetings, and greeting visitors professionally.
- Maintained electronic and paper filing systems for efficient information retrieval. Utilized office software and CRM systems to streamline workflows. Managed spreadsheets, databases, and records for accurate reporting and tracking.
- Order and manage office supplies, ensuring smooth day-to-day operations.
- Exhibited strong multitasking skills by efficiently managing reception duties alongside various ad-hoc administrative tasks.
Sales Advisor
Blue Ruby Jewellery
08.2022 - 07.2024
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Consistently achieved sales targets and contributed to store performance by meeting or exceeding individual sales goals.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Proficient in operating the POS system to process transactions, manage inventory, and generate sales reports, ensuring smooth and efficient checkout experiences.
Education
Bachelor of Science - Psychology
Simon Fraser University
Burnaby, BC04-2028
Skills
- Prioritization and Scheduling
- Office Administration
- Customer Service Excellence
- Multitasking & Efficiency
- Data Entry & Database Management
- Sales & Upselling
- POS System Operation
- CRM Software
- Reception & Front Desk Operations
- Strong Verbal Communication
- Problem Solving & Conflict Resolution
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Spanish
Limited Working
Timeline
Office Administrator
88West Realty
07.2024 - Current
Sales Advisor
Blue Ruby Jewellery
08.2022 - 07.2024
Bachelor of Science - Psychology
Simon Fraser University
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