Asa Dunn
Dell
Huntington Beach,CA
16
years of professional experience
Versatile Data Analyst and Technical Writer with 15+ years of experience transforming raw data into strategic insights that drive business growth and operational efficiency. Skilled in SQL and Tableau with cross-functional collaboration, and a proven track record of building scalable reporting tools and analytical solutions. Thrives in fast-paced environments, independently managing high-impact projects with minimal oversight. Excited to partner across departments to influence product, GTM, and operational strategy.
Work History
Senior Quality Engineer / Data Analyst
8 Years 9 Months- Designed and maintained 20 global Tableau dashboards connected to Teradata SQL for order lifecycle tracking
- Led weekly cross-functional syncs to refine reporting tools across sales, logistics, and engineering
- Read and classified 60 tech support call logs and hour to build a data base then conducted root cause analysis using FMEA methodology influencing key product decisions
- Streamlined self-service analytics using Tableau Server, improving stakeholder access to clean, actionable data, opposed to Power Point attached bulk emails.
- Led root cause investigations for product defects, driving corrective and preventive actions across engineering teams.
- Mentored junior engineers and summer interns on best practices in quality engineering, fostering a culture of excellence within the team.
Technical Analyst / Content Author / Program Manager
7 Years 4 Months- Led technical content creation and service readiness for new product launches.
- Authored and developed decision trees, and troubleshooting documentation in collaboration with engineering and tech support.
- Created SQL-based reports and pivot tables to track article usage and drive support efficiency.
- Developed a Cost Benefit Analysis demonstrating $3M warranty-cost improvements associated with migrating from one knowledge-base search application to another.
- Developed knowledge base performance KPIs and presented insights to senior leadership.
- Led root cause analysis for complex hardware, software, and network issues.
- Resolved escalated technical incidents through detailed diagnostics, system log review, and structured troubleshooting.
Education
Some College (No Degree) - Electrical Engineering
Skills
SQL / Tableau / Data Visualization / Dashboard Development / BI / Self-service Analytics / Pivot Tables
Process Improvement / Project Management / Problem Solving / Adaptability / Initiative / Strategic Thinking / Curiosity / Time Management
Stakeholder Engagement / Cross-functional Collaboration / Communication / Data Storytelling / Presentation Skills / Technical Writing
Stakeholder Engagement / Cross-functional Collaboration / Communication / Data Storytelling / Presentation Skills / Technical Writing
Stakeholder Engagement / Cross-functional Collaboration / Communication / Data Storytelling / Presentation Skills / Technical Writing
Timeline
Senior Quality Engineer / Data Analyst
Dell
07.2014 - 04.2023Read More
Technical Analyst / Content Author / Program Manager
Dell
03.2007 - 07.2014Read More
The University of Texas At Austin
Some College (No Degree) from Electrical Engineering
Read More