Arzu Selcuk

A highly motivated Retail Sales Associate about five years experience. Recognized for ability to communicate with customers and provide exceptional service and getting always positive feedback. The Employee of the the Month Award winner as a Sales Manager, as I am new in B.C. I would like to have same opportunity to improve my sale ability and learning more skills to work with you.

-Offered every customer outstanding customer service, promoting high satisfaction .

-Alerted customers to upcoming sales events and promotions.

-Assist an average of 60 customers per day in finding or selecting items.

-Stock , replenish, and organize inventory with accuracy and efficiency.

-Monitored sales floor and attractive merchandise displays for presentable condition.

-Assist team members, labeling products, cleaning up.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.