Arzoo Khan
Richmond,BC
Summary
Proven leader with extensive experience at Tim Horton's, adept in customer relations and POS systems. Excelled in mentoring staff and enhancing store operations, significantly improving customer satisfaction. Skilled in creating efficient schedules and managing financial transactions, demonstrating a flexible and results-driven approach. Achieved seamless team integration and operational excellence through effective training and strategic planning.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Tim Hortons
05.2022 - Current
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Shift Supervisor
Tim Hortons
03.2022 - 04.2022
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Shift Manager
Tim Hortons
01.2022 - 04.2022
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
Associate of Arts - Humanities
Langara College, Canada
Vancouver, BC04.2022
Skills
- Customer Relations
- Flexible Schedule
- Goals and performance
- Display Setup
- POS Systems
- Customer Service
Languages
English
Full Professional
Timeline
Assistant Store Manager
Tim Hortons
05.2022 - Current
Shift Supervisor
Tim Hortons
03.2022 - 04.2022
Shift Manager
Tim Hortons
01.2022 - 04.2022
Associate of Arts - Humanities
Langara College, Canada
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