Summary
Overview
Work History
Education
Skills
References
Timeline
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Arzoo Jafari

Richmond Hill

Summary

Dedicated and results-oriented Operations Manager with a proven track record of delivering exceptional guest service and maintaining high standards of cleanliness. Skilled in optimizing operational efficiency while maximizing profitability through effective cost controls. Adept at leading and motivating teams to achieve performance targets and exceed guest expectations. Strong ability to conduct thorough operations assessments, implement improvement strategies, and foster a culture of continuous improvement. Passionate about ensuring a superior guest experience while driving business success.

Overview

4
4
years of professional experience

Work History

Documents Specialist

Direct Transfers Inc
06.2023 - Current
  • Efficiently complete and manage all legal paperwork with precision
  • Prepare death certificates and draft obituaries promptly
  • Address client inquiries regarding funeral services and pricing comprehensively
  • Coordinate funeral arrangements including scheduling services, burials, and cremations
  • Provide compassionate consultation to families on service details, remains disposition, and associated costs

Operations Manager

Silk Hospitality
03.2022 - 02.2023
  • Implement rigorous quality control measures to ensure housekeeping consistently meets guest service standards, enhancing satisfaction and loyalty
  • Strategically manage costs and enforce efficient resource allocation to maximize profitability without compromising service quality
  • Lead and coordinate operations across departments, prioritizing cleanliness, standards, and guest satisfaction to meet business objectives
  • Conduct regular meetings with Heads of Departments to address operational issues, set performance targets, and address guest feedback promptly
  • Recruit, train, and motivate a high-performing team, ensuring adherence to company policies and procedures to resolve daily challenges effectively

Services Department Manager

Coles
04.2020 - 02.2022
  • Conduct regular performance reviews to ensure customer service goals are consistently met
  • Assist in hiring and training a motivated team of customer service representatives
  • Supervise and train staff to handle inquiries promptly and professionally
  • Maintain and analyze customer service reports for insights and feedback
  • Address and resolve customer service issues and complaints effectively, implementing improvement strategies based on feedback and surveys

Education

Professional Year Programme - Customer Experience Management And Accounting

Performance Education
Melbourne, AUS
02.2020

Masters of Professional Accounting - Accounting

Central Queensland University
Melbourne, AUS
07.2018

Bachelor of Business Administration And Management -

B.K. Majumdar Institute of Business Administration
India
04.2014

Skills

  • Microsoft Office
  • Leadership Skills
  • Effective Time Management
  • Communication
  • Records Management
  • Invoicing Support
  • Ability to Work in a Team
  • Ability to Work Under Pressure
  • Property Management Softwares: RMS, Opera, HotSOS
  • Payroll services and support services (Hospitality): Inzenius

References

References available upon request

Timeline

Documents Specialist

Direct Transfers Inc
06.2023 - Current

Operations Manager

Silk Hospitality
03.2022 - 02.2023

Services Department Manager

Coles
04.2020 - 02.2022

Professional Year Programme - Customer Experience Management And Accounting

Performance Education

Masters of Professional Accounting - Accounting

Central Queensland University

Bachelor of Business Administration And Management -

B.K. Majumdar Institute of Business Administration

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Arzoo Jafari