Aryon Young
Hawthorne,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Front Desk Administrator
Firstservice Residential
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at front desk.
- Responsible for keeping building’s operating system updated with accurate information and files.
- Delivered emergency 24-hour on-call service for tenants on building
issues. - Demonstrates excellent customer service, communication, and time management skills.
- Monitors and controls Electronic Security Control Systems.
- Prepares any resident information packages that require Board approval.
- Assisted in coordination of events and meetings, ensuring seamless logistics and positive outcomes.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Served as liaison between clients and internal teams, facilitating clear communication channels for project success.
- Managed invoicing procedures accurately resulting in fewer billing disputes from guests.
- Facilitated interdepartmental communication by acting as point of contact between different teams which helped streamline workflow.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Hotel Front Desk Supervisor
The Standard Hotel
09.2018 - 03.2020
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Supervised team of 10 front desk agents and helped to resolve issues arising during shifts.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Oversaw day-to-day operations of 150 -room hotel with staff of 15 employees.
Administrative Assistant
Coconutt Butt Srubs CO
06.2016 - 09.2018
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into with the team.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
Bachelor of Arts -
American Academy of Dramatic Arts
Los Angeles, CA06.2020
Skills
- Time management expertise
- Administrative Skills
- File Management
- Basic accounting
- Staff Supervision
- POS System Operation
- Customer Service Management
- Exceptional communication
- Problem-solving skills
- [60] wpm Typing Speed
- Computer Literacy
- Attention to Detail
Timeline
Front Desk Administrator
Firstservice Residential
09.2022 - Current
Hotel Front Desk Supervisor
The Standard Hotel
09.2018 - 03.2020
Administrative Assistant
Coconutt Butt Srubs CO
06.2016 - 09.2018
Bachelor of Arts -
American Academy of Dramatic Arts
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