Aryell Nelson
Toronto,ON
Summary
Quality assurance professional with strong commitment to maintaining high standards and delivering results. Extensive experience in identifying defects and implementing corrective actions to ensure product quality. Recognized for collaborative approach and adaptability to dynamic environments. Skilled in problem-solving and quality control techniques.Experienced with quality control processes and procedures. Utilizes analytical skills to detect and address issues promptly. Knowledge of industry standards and best practices ensures consistent delivery of high-quality products.
Overview
3
3
years of professional experience
Work History
Customer Experience Representative
Indigo
Toronto, ON
11.2021 - 02.2022
- Resolved customer complaints effectively, maintaining a positive brand image through attentive service.
- Collaborated with team members to identify areas for improvement in customer service workflows.
- Adapted quickly to new policies and procedures, contributing to seamless operational transitions.
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
Key Holder
Geox
Toronto, ON
10.2019 - 03.2020
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures
- Performed as integral staff member in streamlining opening and closing procedures
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
Head Cashier
Forever 21
Toronto, ON
09.2018 - 10.2019
- Oversaw team of 5 cashiers and service staff
- Operated a cash register for cash and credit card transactions with 100% accuracy
- Kept check out and office areas clean, tidy and professional in appearance
Education
Advanced Biotechnology - Biology
Seneca Polytechnic
Toronto, ON05-2027
Certificate - Pre-Health
George Brown College St. James Campus
Toronto, ON2017
Skills
- Lab equipment maintenance
- Auditing
- Calibration standards
- Documentation skills
- Attention to detail
- Technical troubleshooting
- Root-cause analysis
- Sample preparation
- Chemical handling
- Data analysis
- Performance testing
- Positive attitude
Timeline
Customer Experience Representative
Indigo
11.2021 - 02.2022
Key Holder
Geox
10.2019 - 03.2020
Head Cashier
Forever 21
09.2018 - 10.2019
Advanced Biotechnology - Biology
Seneca Polytechnic
Certificate - Pre-Health
George Brown College St. James Campus