Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Artan Prasai

Mississauga

Summary

A hardworking individual with a positive attitude and a variety of strong talents who can quickly adapt to changes in the environment. Dedicated to completing the assigned work and eager to discover more about the technology.

Overview

3
3
years of professional experience

Work History

Service Desk Assistant

Algoma University
04.2023 - Current
  • Provided Level 1 support for all system software products, including the operating system, and assist with support and implementation of software packages
  • Provided accurate guidance and assistance in the operation of all hardware, software, media, multimedia, and other equipment and technology supported by ITS, and resolved problems.
  • Troubleshooted reported problems; recorded incidents and document resolution of incidents.
  • Reduced downtime by proactively identifying potential IT issues and implementing preventative measures.
  • Provided and supported IT services to students, staff and faculty.
  • Provided support for web conferencing tools.
  • Set up and resolved minor issues with multimedia projectors.
  • Was responsible for signing out ITS equipment to AU Staff.
  • Performed AV/Computer Equipment Checklist on a weekly basis.
  • Investigated and applied program fixes, along with performing minor operating system upgrades.
  • Established and managed test environments to address operational issues. Additionally, I handled hardware setups, operating system installations, network connections, and user access setups for new installations.

Front Desk Associate

KIEC(Kathmandu Infosys Educational Consultancy)
04.2022 - 11.2022
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Entered and updated sensitive customer information during check-ins and room changes.

Customer Service Representative

Bhatbhateni Supermarket
02.2021 - 03.2022
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Computer Science

Algoma University
Brampton, ON
2025

High School Diploma -

Himali Boarding School
Kurseong, India
06.2022

Skills

  • Training and mentoring
  • Incident Management
  • Hardware knowledge
  • Strong Work Ethic
  • Oral and Written Communication
  • Critical thinking and problemsolving
  • Team work and Leadership
  • Multi-tasking
  • Microsoft Word
  • Fundamentals of Java

Accomplishments

    Passed the Trinity College London Grade 1 Guitar Examination with Distinction
    Date: December 2018
    Place of entry: Kolkata (Centre no. 290)

    Certificate issued: 6 February 2019

Timeline

Service Desk Assistant

Algoma University
04.2023 - Current

Front Desk Associate

KIEC(Kathmandu Infosys Educational Consultancy)
04.2022 - 11.2022

Customer Service Representative

Bhatbhateni Supermarket
02.2021 - 03.2022

Bachelor of Computer Science

Algoma University

High School Diploma -

Himali Boarding School

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Artan Prasai