ARYANA HABIB
Ajax
Summary
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host
Scaddabush
02.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cabin Crew Member
Emirates
09.2024 - 02.2025
- Greeted and assisted passengers during boarding.
- Completed flight logs, passenger action reports, and inventory paperwork with high attention to detail.
- Served beverages and food items, and provided key information about offerings to passengers during flights.
- Promoted and sold the company's duty-free products on board.
- Followed the directives of pilots and airport personnel to complete safe, on-time departures, and arrivals.
- Participated in pre-flight briefings to discuss flight details, weather, and service plans.
Service Coordinator
Laura Melanie Lyne
01.2022 - 08.2023
- Assisted in the development of training materials related to service coordination processes.
- Maintained up-to-date knowledge of industry trends and best practices.
- Researched, identified, and resolved customer complaints in a timely manner.
- Handled incoming calls and inquiries from customers.
- Managed online orders by picking, packing, and shipping items accurately.
- Counted tills at the beginning and end of the day with accuracy.
Sales Associate
Homesense
01.2021 - 01.2022
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Attended weekly team meetings to review performance goals and objectives.
- Used technology resources to assist customers in locating and selecting items.
Education
Diploma - FLS | Flight Service
Seneca College of Applied Arts And Technology
04-2022
Skills
- Reliability and punctuality
- Team collaboration
- Customer service
- Telephone communication
- Record keeping
- Flight preparation
- Relationship management
- Compliance and regulations
- Administrative tasks
- Emergency procedures
Certification
Smart Serve license
Timeline
Host
Scaddabush
02.2025 - Current
Cabin Crew Member
Emirates
09.2024 - 02.2025
Service Coordinator
Laura Melanie Lyne
01.2022 - 08.2023
Sales Associate
Homesense
01.2021 - 01.2022
Diploma - FLS | Flight Service
Seneca College of Applied Arts And Technology
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