Aryan Sahni
Winnipeg
Summary
Computer Science graduate with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hertz Global
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer inquiries and concerns efficiently to maintain satisfaction
- Conducted periodic audits of rental transactions to detect discrepancies
- Managed and maintained vehicle records, ensuring detailed documentation
- Processed payments and provided clear explanations of rental terms
Retail Associate
Costco Warehouse
05.2023 - 04.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Technical Support Representative
Teleperformance
11.2022 - 01.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Retail Sales Associate
Under Armour Factory Outlet
10.2020 - 10.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Bachelor of Science - Applied Computers Science
The University Of Winnipeg
Winnipeg, MB12.2023
High School Diploma -
Cecil Convent School
Ambala Cantt, Haryana04.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Microsoft proficiency
- Conflict resolution
- Payment processing
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Ethics and Compliance Certification
- Accident and Safety Certification
- Life Insurance Certification
- Segregated Funds Certification
Timeline
Customer Service Representative
Hertz Global
06.2024 - Current
Retail Associate
Costco Warehouse
05.2023 - 04.2024
Technical Support Representative
Teleperformance
11.2022 - 01.2024
Retail Sales Associate
Under Armour Factory Outlet
10.2020 - 10.2022
High School Diploma -
Cecil Convent School
Bachelor of Science - Applied Computers Science
The University Of Winnipeg
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